Sendbird AI Agent: Action Book Management

Version Control for Actionbooks & Profile

Mar 18, 2025

Keeping AI agents aligned with your business isn’t a one-and-done-task, it is an ongoing process. As your operations evolve, so do the instructions guiding your AI. But updating them without visibility or testing? That’s a recipe for inconsistency.

Tracking changes manually? Inefficient. Deploying untested updates? Unpredictable.

That’s why we’re introducing Version control for Actionbooks & Profile, so you can track, test, and refine AI behavior with confidence.

What’s different?

Track every change. Easily see what’s been updated in your AI agent’s instructions over time.
Test before going live. Try out new instructions in a safe environment before applying them to real customer interactions.
Revert anytime. If an update doesn’t work as expected, roll back to a previous version with one click.
Better control. Keep a clear record of all changes to ensure AI agents follow the right guidelines.

For teams managing AI agents, this means more control, fewer surprises, and AI that consistently delivers the right experience. Now available on Sendbird AI agent for customer service.