Activity trails: Full visibility into how your AI agent acts
When a customer talks to your AI agent, trust is built (or broken) with every response. Yet until now, you could only see the final answer, not the path that created it.
But behind every message, there’s a hidden world:
What context did the AI use?
What knowledge guided its answer?
What actions were taken to get there?
Until now, it’s been hard to see. You could review the final output, but the decision path remained a black box, leaving teams guessing, not knowing.
Sendbird AI agent activity trails change that. Now you can see the full decision path, with full visibility into the context, data, and actions that shaped every AI response. Giving you the clarity to trust not just what your AI says, but exactly how it got there.
What’s new
With Activity Trails, Sendbird AI now lets you:
See the full context behind every response, including goals, communication style, guidelines, and user attributes.
Understand which knowledge and tools were used, trace every answer back to the exact articles, Actionbooks, or APIs involved.
Follow the decision process, step-by-step, from the first welcome message to tool activations to human handoffs, with full visibility into each step.
Beyond visibility: Know when to intervene
It’s more than just seeing the decision path, you see when the path went off course. Every AI message is automatically flagged if it:
Contains a hallucination
Triggered a safeguard (e.g. harmful content, adversarial prompt)
Violates your communication policies
Combined with full trail visibility, this gives you a multi-dimensional view into every AI response – what was said, why it was said, and whether it crossed the line.
This isn’t just observability — it’s protection.
Confidence comes from clarity.
When you can see exactly what powered every AI response — the context, the knowledge, the actions — you unlock real visibility into how your AI operates.
That visibility builds trust, giving you the transparency to stand behind every conversation.
And with trust comes true confidence: the confidence to launch without fear, to scale without surprises, and to know your AI is working exactly as intended — no black boxes, no guesswork.
Activity Trails is live now for all Sendbird AI agent customers. Contact us to learn more.