AI agent scorecards: Bring oversight and accountability to AI

In every support operation, human agents are managed — agents aren’t just hired and forgotten.

You coach them, measure their quality, give feedback, and help them improve.

This is how great support organizations stay great. 

But when it comes to AI agents, most teams treat them differently. They’re launched once — and left to operate on autopilot. No regular oversight. No conversation reviews. No feedback loops. No growth.

That gap creates silent risks — bad conversations, lost customers, missed opportunities to improve.

Good AI isn’t just self-correcting. Good AI is managed. Just like your best teams are.

Scorecards for AI agent

At Sendbird, we believe building a great AI agent doesn’t end at launch.

It’s about ongoing oversight, continuous learning, and operational excellence – just like managing a human support team.

AI agent scorecards give you the power to:

• Review conversations one by one, right inside the dashboard.

• Score across four key quality categories: Tone, clarity and readability, relevance, and solution effectiveness.

• Tag common issues with preset reasons for faster, structured reviews.

• Leave coaching notes to capture context, patterns, and feedback.

And it doesn’t stop at review:

With enough scorecards, your feedback becomes fuel — helping AI agents improve over time. The more you evaluate, the better your AI can become.

Now, your AI agents can be evaluated and coached with the same rigor as your human agents — and grow from the feedback.

AI agent scorecards are now available on Sendbird AI agent for customer service.

Turn your AI agents into managed, accountable members of your team.