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End-to-End AI agent testing — Build trust before you go live

End-to-End AI agent testing — Build trust before you go live

Apr 28, 2025
E2 E AI test

It’s 2 a.m. and a subscription cancellation request pings your bot.

One wrong API call, and the customer wakes to a double-charge.

By 7 a.m. your inbox is a crime scene—chargeback alerts, angry tweets, finance in full-stop mode.

Most testing stalls at a single FAQ—one question, one answer, and done. But real conversations have follow-ups, API tool calls, context switches, and edge cases.

Real risk hides deeper in the dialogue, not in the first reply.

Sendbird’s E2E Test changes that.

Now you can simulate the entire customer journey—every message, every action, every decision—before you ship. Most importantly, no two customers are ever the same.

Real conversations vary by user, they are on different plans, statuses, and scenarios. Sendbird’s E2E Test ensures your AI agent adapts — to every customer.

What’s new

With E2E AI Agent test, Sendbird AI now lets you:

  • Test full conversations: Upload real customer < > agent dialogues to replay and test the entire back-and-forth.

  • Simulate real-world flows: Trigger tool calls, hit live or mocked APIs, and mirror the complexity of real production environments.

  • Catch breakdowns before customers do: Automatically detect where the AI drifts from the expected human behavior, and spotlight exactly where it goes off track.

  • Trace issues back to source and improve: Every failure links you back to the exact Actionbook step or Knowledge Base article, so you know exactly what to fix.

  • Growing your customer testing library: Our E2E Test isn’t a one-time check. Customers can continuously accumulate real-world scenarios, building a dynamic, ever-expanding library of critical tests over time.

  • Schedule regular health checks: Run your full test suite daily, weekly, or monthly to catch issues early and maintain AI performance over time.

E2e AI test dashboard

Why it matters

Confidence comes from testing every message, not hoping for the best. With Sendbird E2E test, you can now:

  • Launch with confidence. Know your AI agent can handle full conversations, not just scripted FAQs.

  • Sleep better at night. No 2 a.m. surprises, no customer-facing disasters.

  • Protect customer trust. Every message your AI sends either builds loyalty—or risks losing it.

  • Move faster without compromise. Cover real-world complexity without slowing down launches.

E2E Test is live now for all Sendbird AI Agent customers. 

Launch with confidence. Sleep easy. Trust your AI — because you’ve tested the whole journey.