Multi-language AI agent that not just translates
Most AI agents claim to "support" 100+ languages. But in reality, they’re just translating the same answers across regions - like running a global customer support through Google Translate.
Real support isn’t just about language. It’s about context, culture, and operational know-how. Knowing not just what to say, but how and why things work differently in each market.
That’s why global enterprises don’t rely on a single, centralized team to handle customer questions in different languages. Instead, they build localized teams, each with deep expertise in their regions.
That’s exactly how Sendbird’s Multi-language AI agents work.
How are we different?
- Independent AI agent, not just translation. Instead of a single AI bot translating responses, each AI agent operates independently—just like a real-world regional team.
- Own knowledge base & internal data. Every AI agent pulls from region-specific sources, ensuring answers aren’t just translated, but contextually correct.
- No cross-region interference. AI agents operate independently, eliminating mismatched responses across markets.
Built for enterprise operations. Each AI agent can connect to different CRMs, helpdesks, and internal databases, mirroring how global businesses actually operate.
For global brands, this means an AI agent team that feels as real as a local team - scalable, compliant, and truly built for the way enterprises operate.
How it works
- Create up to 5 independent AI agents per language, region, or teams.
Set AI agent’s language. This determines the language used initially by the AI Agent to welcome the user.
Configure the welcome messages, suggested replies depending on the language set.
Manage AI agent’s knowledge, manuals, settings, and data individually, making sure AI agents follow language or region specific policies
