One-click convert to knowledge: Teach your AI agent from real conversations

Your AI agent is only as good as the knowledge it has, but no knowledge base is ever truly complete. Customers surface new edge cases. Teams make one-off policy calls. And sometimes your best training data isn't in a doc—it's in the conversations you're already having.

With One-Click Convert to Knowledge, you can instantly convert any past conversation into structured, reusable knowledge for your AI Agent. Whether it’s a golden resolution to replicate, a failure to avoid, or a policy gap you haven’t documented yet — you can now teach your AI how to handle it with zero friction.

Why it matters

• Capture real-world insights. The best knowledge comes from actual conversations, not just documentation. Now you can harvest those insights as they happen.
• Close gaps immediately. Save critical moments before they disappear into chat history. No waiting for documentation sprints or backlog cleanups.
• Train from reality. Every save makes your AI Agent smarter based on how your team actually works, not just how you think it should work.

Put it to work

• Save high-performing conversations as AI reference points
• Flag poor outcomes to prevent repeat mistakes
• Document edge cases and new policies on the fly
• Build AI coverage between major knowledge base updates

Now available for all AI agent customers. Find a conversation → Click “Create knowledge snippet” → Your AI learns instantly.