Sendbird AI agent is ISO 42001 certified

We’re proud to announce that Sendbird is now ISO/IEC 42001 certified, a globally recognized standard for Artificial Intelligence Management Systems (AIMS). This certification demonstrates our deep commitment to building AI responsibly and ensures our AI Agents are designed, deployed, and managed with safety, transparency, and risk controls at their core.

Why this matters

ISO 42001 is the first international standard focused on AI governance. Achieving it means our customers can trust that Sendbird:

• Manages AI risks responsibly from bias and fairness to privacy and security.

• Implements structured AI governance so models are tested, monitored, and improved safely.

• Meets the highest compliance expectations helping customers stay ahead of evolving global regulations around AI.

While ISO/IEC 42001 is a milestone that few companies globally have reached, it came as a natural progression of Trust OS for us. With responsible AI already deeply embedded in our development practices, this milestone wasn’t a challenge — it was a confirmation of our commitment to a new standard for observability, oversight, and control of AI agents. We’re proud to be recognized as an early leader in operationalizing responsible AI at scale.

What’s next

This achievement reflects years of investment in building trustworthy, enterprise-grade products for our customers. ISO 42001 isn’t the finish line, it’s a foundation. As one of the few companies holding this certification, we’ll continue to advance responsible AI and help our customers navigate new regulations with confidence.