Sendbird AI agent on WhatsApp

We’re bringing the Sendbird AI agent to the world’s most popular messaging app.

Your customers already trust WhatsApp. With over 2 billion users globally, it’s not just the most popular messaging app - it’s a daily habit, it’s where conversations start and stick.

Now, your support can live there too, with Sendbird AI agent for WhatsApp.

What’s new

You can now deploy your AI agent on WhatsApp to deliver fully automated, human-like customer support, without customers ever leaving the app.

Why it matters

Customer expectations have changed. They want fast, effortless support – on channels they already use. WhatsApp delivers exactly that. By bringing the Sendbird AI Agent to WhatsApp, you can meet customers where they are with real-time, human-like, and contextual conversations.

There’s no app to download, no login to remember, and no learning curve. Customers send a message like they would to a friend, and the AI agent handles the rest – from resolving issues to capturing feedback and closing the loop. It’s automation that feels intuitive, familiar, and personal - not transactional.

Behind the scenes, teams stay in full control. Configure consent messages, set conversation-close timing, track CSAT, and monitor performance – all from one place. This is scalable support without the trade-offs: personal, fast, and easy to manage.

Modern support that’s fast, familiar, and always-on, now available on Sendbird AI agent for customer service. Contact us to learn more.