Sendbird AI agent team — specialized AI agents for every role
A single AI agent handling every conversation — sales, support, onboarding — for every customer and every situation?
That’s not how real teams work. And it’s definitely not how your business runs. With Sendbird AI agent team, you can build a team of specialized AI agents, where each agent has its own role, purpose, inputs, and outputs. Each agent comes with its own knowledge, manual, and guardrails, purpose-built for the job it’s meant to do.
Why this matters
Even if a single AI agent follows different manuals and playbooks, it’s still pulling from the same shared knowledge base and working under the same global rules.
Even worse, the insights from every conversation get lumped together — mixing sales signals, support trends, and churn risks into one messy pool of data.
That creates problems across the board:
- Data governance risks. Sensitive customer data from support cases can leak into sales recommendations, creating compliance issues and damaging customer trust.
- Regulatory and compliance challenges. Different markets, products, and conversation types need their own data handling rules — rules a single agent can’t fully enforce.
- Blurry performance tracking. You can’t optimize AI for sales, support, and retention when all the data is blended — leaving you guessing what’s working, what’s failing, and how to improve.
With AI agent team, each AI agent stays in its lane:
- Data stays clean. Each agent has its own knowledge base and conversation history, so sales, support, and retention data never overlap.
- Access stays controlled. Each agent only accesses the data, systems, and tools it needs, reducing governance risks.
- Compliance stays intact. Agents follow region or product-specific policies, supporting local regulations and industry standards.
- Performance stays clear. Track and optimize each agent’s conversations, outcomes, and impact, with clean data and role-specific insights you can optimize.
Your human teams are built with specialized roles for a reason — your AI should work the same way.
With the AI agent team, every agent is purpose-built, governed, and optimized for its specific job, working seamlessly together to power your entire customer journey. Now available on Sendbird AI agent for customer service.