Sendbird AI agent on SMS

“Hey, I need help”

That’s how most customer support conversations start. Simple, direct. But here is the problem - most support systems aren’t built for real conversations.

Instead, you get a ticket. A number in a queue. Maybe an email response - only hours later. Maybe you get stuck in a chatbot loop, pressing buttons, just hoping to talk to someone who can actually fix the problem.

We think there’s a better way. So we built an AI agent for SMS.

AI Agent on SMS

A fully automated customer service AI agent that texts like a human and solves your issue, end-to-end, over SMS. You send a message. That’s it. No apps. No waiting. No dead ends. Just a real and fluid conversation that gets things done.

Why SMS?

• Always accessible – The most universal support channel. No downloads. No internet required.

• Preferred by modern customers – 82% of Millennials and 74% of Gen Z favor real-time, digital-first service (from source).

• Feels natural – Customers reach out just like they would to a human—by sending a simple text.

How it works

1. Add a phone number. To add a phone number, talk to a Sendbird representative. We will assist you with adding a new phone number that the AI Agent will be using to communicate via SMS.

2. Activate SMS as a channel. Enable AI customer support on SMS and integrate it with your existing workflows.