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The Complete Guide for Choosing an LLM on the Sendbird Platform

The Complete Guide for Choosing an LLM on the Sendbird Platform
Jul 9, 2024
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Jerry Jeon
Software Engineer
SBM blog CTA mobile 1

Boost ops efficiency, drive revenue, & save big with omnichannel messaging

On This Page
SBM blog CTA mobile 1

Boost ops efficiency, drive revenue, & save big with omnichannel messaging

Recently, numerous Large Language Models (LLMs) have been released, providing consumers with a variety of options. This is beneficial because it allows users to choose the most suitable model for their specific needs. However, it can be challenging to determine which model is best for different use cases.

Many chatbot platforms do not offer the flexibility to switch between models. At Sendbird, we provide a range of models to ensure rich options for our customers. Here is a brief comparison of the major models available on our platform:

GPT-4o

Claude 3.5 Sonnet

Quality

High (accurate answers)

High (accurate answers)

Latency

Slightly faster

Slightly slower

Special Feature

Supports function calls, workflows on sendbird platform

Follows better to prompts, is more stable, performs well even with large contexts, and has fewer hallucinations

Cost

1 credit per bot message

1 credit per bot message

Knowledge Cut-off

October 2023

April 2024

LMSYS leaderboard Ranking (Jul 8, 2024)

1st

2nd

Release Date

May 13, 2024

Jun 21, 2024

The performance of both models is sufficient to satisfy most requirements. The most significant difference lies in their prompting capabilities. If you need to make specific and detailed prompts, I recommend Claude 3.5 Sonnet. For general use cases, GPT-4o is an excellent choice.

Use Cases

  • Workflow Bot
    • Recommended Model: GPT-4o

    • Reason: Supports function calls for workflow automation and external API integration.

  • Specific and Detailed Prompts
    • Recommended Models: Claude 3.5 Sonnet

    • Reason: Follows prompts better, is more stable, performs well even with large contexts, and has fewer hallucinations.

  • Simple FAQ Bot Based on the Knowledge Base
    • Recommended Model: GPT-4o

    • Reason: No need for extensive configuration; handles simple queries efficiently.

  • Large and Complex Knowledge Base
    • Recommended Models: GPT-4o, Claude 3.5 Sonnet

    • Reason: Both models are equipped to handle extensive knowledge bases and combine information from multiple sources.

You can easily switch between AI engines in the dashboard and test them using the Bot Studio. Try out each model and find your optimized AI engine.

Have GPT-4o or Claude 3.5 Sonnet on your own website within minutes

Sendbird can help you take the next step in building your AI chatbot. While we offer rich messaging features, you can integrate Llama 3 into your website effortlessly, without any need for coding. Knowledge can easily be incorporated using a straightforward dashboard with just a few clicks.

Check out the official integrations for your Sendbird chatbot projects here!

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