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  • Try out all pro features with our free trial.

  • Free trial

    Test and try AI chatbot for 30 days
    Free
    1,000 message credits*
    Start free trial
    • 1 AI chatbot
    • 5 files or links of data ingestion
    • 1 workflow for custom responses
    • 5 function calls

  • Starter

    Essential features for no-code AI chatbot web widget
    $99 /month
    10,000 message credits per month*
    Start free trial
    • 10 AI chatbots
    • 50 files or links of data ingestion
    • 1 workflow for custom responses
    • 5 function calls

  • Pro

    Maximum configurability of the AI chatbot UX
    $499 /month
    50,000 message credits per month*
    Start free trial
    • 25 AI chatbots
    • 500 files or links of data ingestion
    • 10 workflows for custom responses
    • 30 function calls

  • Enterprise

    Highest level of scalability, customization and support

    Custom pricing with high volume of bot messages

    Talk to sales
    • High volume message credit needs
    • Heavy usage of LLMs
    • Customization requirements for premium features
    • Product integration needs with Sendbird Chat and/or Desk

*Message credit consumption depends on LLM model. 1 message credit applies to 1 bot message for GPT-3.5 turbo, GPT-4o, Llama 3, and Solar. 2 message credits to 1 bot message for GPT-4-turbo and Claude 2.1. $5 overage fee will be applied for every 1,000 message credit.

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Compare AI chatbot plans

  • Free trial
  • Starter
  • Pro
  • Enterprise
Usage
  • Message credits
    The message credit consumption for each LLM model is as shown below:

    *GPT-3.5-turbo: 1 message credit / bot message

    *GPT-4o: 1 message credits / bot message *GPT-4-turbo: 10 message credits / bot message

    *Llama 3 70B: 1 message credit / bot message

    *Claude 3 Sonnet: 3 message credits / bot message

    *Claude 3 Haiku: 1 message credit / bot message

    *Solar: 1 message credit / bot message
    1,000*
  • AI chatbots Number of AI chatbots that can be created per application.
    1
  • Knowledge base Maximum number of files and URLs allowed per application.
    5 files or links
  • Workflows Streamline responses using an interactive workflow builder.
    1
  • Function calls Easily integrate complex operations using functions. Only available with OpenAI engine.
    5
Essential features
  • No-code widget
  • Bot tester
  • Widget style customization Customize the appearance of the widget such as theme and color.
  • Auto-open widget option Ability to automatically open chatbot when visitor lands on page or minimize until visitor clicks to maximize.
  • Option to choose GPT version
    An option to choose GPT models:

    • GPT-3.5-Turbo
    • GPT-4-Turbo
  • Message streaming For human-like conversation experience, the words of your chatbot responses will be displayed as they are being generated.
  • Typing indicators Visual display that either the bot or another user in the process of composing a message.
Advanced features
  • Weekly knowledge auto-update Automatically scans URLs in the knowledge base on a weekly basis to maintain up-to-date content.
  • Removing 'Powered by Sendbird'
  • UIKit/SDK for customized chat experience
  • More LLM options Other supported LLMs include GPT-4 Turbo, Llama 2, Claude, and Solar.
Integrations
  • Webhooks
  • Shopify app Shopify chatbot application available on the Shopify app store.
  • WordPress plugin Wordpress chatbot plugin available on the WordPress Marketplace.
  • Channel integration Ability integrate AI chatbot to external channels like WhatsApp, Slack, Instagram, etc.
    Coming soon
  • Knowledge integration Ability for AI chatbot to pull information directly from knowledge bases like Notion, Google drive, Jira, Confluence, etc.
Data and analytics
  • Bot logs View a detailed record of all conversations taking place. You can export up to 14 days of data.
  • Analytics Get insights on bot activities, user feedback, performance highlights, and message credit usages.
  • Data export
Security
  • TLS/SSL encryption
  • File encryption
  • GDPR API
  • IP whitelisting
Compliance
  • SOC 2 When using AI models, the compliance standards may vary depending on the provider. Be sure to review the compliance policy of the company offering the model before use.
  • ISO 27001 When using AI models, the compliance standards may vary depending on the provider. Be sure to review the compliance policy of the company offering the model before use.
  • GDPR When using AI models, the compliance standards may vary depending on the provider. Be sure to review the compliance policy of the company offering the model before use.
  • HIPAA When using AI models, the compliance standards may vary depending on the provider. Be sure to review the compliance policy of the company offering the model before use.
Infrastructure
  • Choose your AWS region
  • Public static IP
Support
  • Community support
  • Ticketed support

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“Sendbird provides all the tools to build a fully digital, modern chat experience. The product is very flexible and scalable... Fast go-to-market and a great team of engineers.”

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