AI clarity in a noisy market: How to choose a CX agent that works

AI agents look the same. Here’s how to pick the one that actually works.

Every AI platform says the same thing: faster support, lower costs, happier customers. But when it's time to deploy, only a few can actually deliver.

In this 45-minute session, you’ll learn how to cut through the noise with a practical framework for evaluating AI agents. We’ll show you what most vendors won’t: The real difference between demo-grade hype and enterprise-ready performance.

What you'll learn

• What AI agents can and cannot do today
• 5 must-ask questions before committing to any AI vendor
• What real pre-launch testing and safety systems should look like
• A live demo of Sendbird’s AI Agent in action including accuracy controls and fallback logic
• How to future-proof your AI investment with scalable infrastructure

Presenters

Shailesh Nalawadi
Head of Product, Sendbird

LeighAnne Manwiller
Product Marketing Manager, AI Agent, Sendbird