Integrating in-app messaging into your omnichannel strategy

Dates & times:

• November 7, 2024 at 10 am PST
• November 12, 2024 at 3:30 pm GMT

In today’s fast-paced and noisy digital world, seamless, real-time, and impactful communication is crucial for building solid customer awareness, engagement, and retention. However, many existing communication tools overlook your most powerful channel: your app.

Learn how innovators like Miso, Porter, and Maya have reshaped their omnichannel messaging approach to increase their in-app engagement by 70% while reducing overall costs by 40% or more. We'll also give a live walk-through of Sendbird Business Messaging, an in-app-first, unified omnichannel messaging solution designed to enhance communication and maximize ROI for sustained growth.

Key takeaways

• From past to present: The state of omnichannel customer messaging for businesses: pain points and challenges of traditional channels.
• Stay ahead of the curve: Discover the benefits of your app as a notification channel, with SMS, Email, WhatsApp & more as fall backs.
• Why your teams and customers will love it: Enable more business teams to engage in customer messaging and streamline operations with a simple, powerful software to craft bespoke messages, successful outreaches, and leverage insights to enhance performance.
• Maximizing your speed to market: Build or Buy? The question on every developer and leader’s mind.
• Peek into the future: Predictions of digital customer communications in 2025 and beyond.

Presenters

Eugene Lu
Product Marketing Manager, Sendbird

Chase Kim
Product Manager, Sendbird