Redefining customer engagement with agentic AI

How to build, test, and scale AI agents that customers trust

Watch this on-demand webinar to learn how to deploy agentic AI to transform customer support, without compromising trust or control.

AI agents are the future of customer engagement, but getting them right is hard. Sendbird experts walk through a practical framework for building agentic AI that can handle complex, multi-turn conversations accurately.

What you’ll learn

• Why agentic AI requires more than just plugging in an LLM

• The three-phase framework for successful implementation

• How to de-risk AI deployments with scalable testing and evaluation

• What it takes to operationalise AI agents in complex organisations

• Driving real outcomes like higher CSAT, better containment, and proactive support

Presenters

Chase Kim
Forward Deployment Product Manager, Sendbird

Vishal Kapoor
Head of Growth, Sendbird