Build AI agents that deliver

Sendbird offers a centralized space where you can build, test, and evaluate your AI agent for customer service. It enables you to launch, iterate, and scale a team of specialized AI agents that stay on-brand and continuously improve through a structured Build-Test-Evaluate cycle.

Sendbird’s builder is designed for speed and simplicity. You can build specialized AI agents by simply writing out instructions in plain language, connecting your existing knowledge sources, and adding safeguards. No coding required, just a straightforward way to get your AI up and running quickly, with easy updates whenever things change.

Yes. Sendbird AI agents can be trained using your existing content, including your website, text snippets, files, and third-party tools like Salesforce, Confluence, Zendesk, Notion, and Google Drive. Just connect your sources and the AI will reference them to deliver accurate, on-brand responses.This keeps your agents aligned with your latest knowledge, policies, and tone with minimal effort.

Yes. Sendbird AI is enterprise-grade and compliant with major data privacy regulations including GDPR, CCPA, and HIPAA. All conversations are encrypted in transit and at rest, and our data handling follows strict security protocols.

Sendbird provides multiple safeguards to minimize hallucinations and ensure responsible AI behavior. You can define banned words, phrases, and PII rules to control AI outputs and enforce compliance with standards like GDPR, HIPAA, and SOC2. Before going live, use the Sendbird Test environment to simulate large-scale conversations and catch inaccurate or off-brand responses. This combination of guardrails and pre-deployment testing ensures your AI agents stay accurate, safe, and aligned with your business expectations.

Yes. With Sendbird’s Actionbooks, you can easily define how AI agents respond, act, and escalate, all without complex decision trees or code.

Actionbooks define how your AI agents take action, like a digital playbook for each task. You can create as many as needed, just like human agent guidebooks. They replace rigid decision trees with flexible, modular instructions written in plain language. No coding required. That means faster setup, easier updates, and total control over AI behavior without relying on engineering. We also support version control for Actionbooks so that you can track every change and roll back anytime if needed.

You can deploy your Sendbird AI agent across multiple channels, including native mobile, live chat, SMS, email, and WhatsApp. This allows you to engage customers where they already are, delivering fast, human-like support without friction.

With Evaluate, you get a comprehensive view of your AI agents’ performance, including key metrics, trends, and AI-generated insights. It highlights what’s working, where gaps exist, and suggests areas for improvement automatically.

Yes. With Sendbird, you can build a team of specialized AI agents, each with a distinct role, purpose, and knowledge base. Whether it’s sales, support, or onboarding, every agent operates independently with its own guardrails, data access, and performance tracking. This ensures clean data, better compliance, and role-specific optimization across your customer journey.