Sendbird's security guides: Strengthening application security
At Sendbird, we understand that security is paramount in today's digital landscape. As a leader in AI agents and communication APIs for in-app chat, voice and video, and business messaging, we're committed to helping our customers build powerful and secure applications. We spent a good part of the last 12 months analyzing the configurations of our customers' Sendbird organizations and applications and working with them to improve the security of their customer data on our platform.
Identifying and addressing misconfigurations
Our analysis of customer usage patterns revealed instances where certain settings were enabled without using the corresponding API calls. These misconfigurations can lead to unnecessary costs and security vulnerabilities. We notified the affected customers and our customer success manager (CSM) worked with them to review the settings and change them to best suit the customer’s use case.
As we worked with our customers, we realized that we could improve our documentation to better serve them and empower them to make secure decisions about their applications.
Reinvent CX with AI agents
Introducing Sendbird's security guides
Security is a shared responsibility. While Sendbird integrates security into the platform, we aim to empower our customers with the knowledge of what settings are available for them in our platform, and the various security features we offer and empower them to make informed security decisions. To that end, we've developed comprehensive security guides:
1. Sendbird Organization and Account Security
This guide focuses on securing your Sendbird account management and covers:
These guidelines provide information on how a customer can protect their Sendbird organizations and user accounts, mitigating the risk of unauthorized access.
2. Sendbird Application Security
This guide addresses common security challenges and best practices for securing your Sendbird applications, including:
These resources provide guidance on implementing effective security measures to address security issues in Sendbird applications.
Our ongoing commitment
At Sendbird, we believe that great communication experiences should never come at the cost of security. These guides reflect our dedication to providing you with the knowledge to build secure, reliable, and trustworthy communication platforms.
Visit the security page to access the full Security Guides and enhance the security of your Sendbird applications.
