Subsidiaries and Affiliates
We do not rent, sell or disclose your Data to anyone – except for the following limited purposes:
We may employ or enter a business contract with other companies and people to perform tasks on our behalf (“Agents”) – meaning they are helping us provide our Services. We may share your Data with such Agents solely as necessary for them to help us provide our Services. Unless we tell you differently, SendBird’s Agents do not have any right to use Data we share with them beyond what is necessary to assist us. SendBird may be liable for the appropriate onward transfer of EU personal data to third parties.
SendBird uses a third-party credit card processing provider to manage credit card and ACH processing.
SendBird uses a third-party cloud storage provider to assist users in storing the messages communicated through the Services.
SendBird uses a third-party analytics tool provider to understand how users interact with SendBird Website.
SendBird uses a third-party marketing service provider to contact and attract new users. To understand the target users of SendBird, SendBird may share the Data with the marketing service provider.
In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if SendBird, or substantially all of its assets, were acquired, or in the unlikely event that SendBird goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.
Compliance with Law Enforcement
We may release Data when we believe in good faith that release is necessary to comply with the law, enforce or apply our conditions of use and other agreements, protect the rights, property, or safety of SendBird, our employees, our users, or others. Please note that we may be required to release the personal data of EU individuals in response to lawful requests from public authorities including to meet national security and law enforcement requirements. If your data request draws attention to an ongoing violation of our Services Agreement, we will take action to prevent further abuse, including actions that may notify the user that we are aware of their misconduct.
SendBird may receive orders, subpoenas or other legal demands for Personal Information that has been collected on behalf of third party providers integrated with SendBird through the use of their applications or services. In such cases, SendBird will refer the party requesting the Personal Information to the applicable third-party provider. That provider will respond in accordance with its own policies and may disclose your Personal Information in response to such subpoena or other demand for information. If you have questions about any such disclosures, you should contact the applicable provider directly, as SendBird is not responsible for the policies and practices of such third-party providers. SendBird will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.