Leading the AI agent leap in customer service

What every customer support leader should know before diving into AI.

AI is becoming essential to modern customer service—but successful implementation is harder than it looks. While the promise is clear—faster support, greater scale, better experiences—most initiatives stall in pilot mode or erode customer trust. This ebook offers a practical roadmap for support leaders ready to move from experimentation to impact. Learn how to build AI agents you can trust, avoid common pitfalls, and scale with confidence.

Download this ebook to learn:

• How to move beyond pilot purgatory

• What makes an AI agent enterprise-ready

• How to turn unpredictable AI behavior into consistent, measurable performance

• Strategies to ensure safety, compliance, and reliability at scale

• How leading brands like Redfin and Lotte Homeshopping made AI work in production