From hype to AI readiness

Build AI agents with confidence by preparing your people, data, and systems for what comes next.

AI can transform customer experience, but only if your organization is ready for it. This guide helps you bridge the gap between hype and real results. Learn how to evaluate your current state, align on outcomes, and adopt AI agents like delight.ai with clarity and trust.

In this ebook you will learn:

• How to assess organizational readiness across people, data, and systems

• How to define CX-aligned goals and success metrics

• How to map customer inquiries and workflows to identify automation opportunities

• How to evaluate AI platforms beyond demos and features

• How to measure, iterate, and scale AI responsibly

Start your AI readiness journey with guidance built for real-world CX.