The future of customer connection starts with Omnipresence
We’ve all been there. A chat drops, a call ends, or you switch from web to text and have to start the whole story over again. For customers, it’s frustrating. For brands, it’s costly. Every restart means lost context, lost momentum, and too often, a lost sale.
Even as AI becomes more advanced, most assistants still struggle to follow customers across channels. They’re fast but forgetful, treating every interaction like it’s the first.
At delight.ai, we believe conversations should flow as naturally as they do in person. That’s why we built Omnipresence. Whether a customer starts on your website, moves to SMS, or jumps on a call, Omnipresence keeps the thread alive. Context carries over, memory stays intact, and the experience feels seamless.
Because great connections shouldn’t take effort. It should just happen.
The AI agent that moves with your customer
Omnipresence redefines what it means to stay connected. It follows your customers wherever they go. No restarts. No silos. No “what can I help you with today?” on repeat. Every conversation moves smoothly from one channel to the next, as if your customer is speaking to the same trusted concierge.
Picture a customer on the phone about a damaged order. While still talking, they email a photo, and within seconds the AI processes the image, updates the case, and confirms next steps. No transfers to a different department and no confusion.
Or imagine a chat that begins on your website, pauses when the customer steps away, and picks up later through email or text. Omnipresence remembers the details and resumes naturally, without repetition or lost context. Even if a call ends unexpectedly, it can follow up to re-engage the customer and keep the dialogue alive.
This is true cross-channel intelligence. Every message, call, and touchpoint is synchronized, creating one continuous story between your brand and your customer. In the dashboard, every interaction appears as part of a single, ongoing conversation.
The technology behind Omnipresence
Behind the scenes, Omnipresence is powered by Memory, Actionbooks, and Trust OS—the foundation that makes every delight.ai experience personal, present, and accountable. Memory ensures that context carries across every interaction. Actionbooks and triggers coordinate transitions between channels, whether they happen mid-conversation or after a conversation ends.
Unlike traditional multichannel systems that simply enable different channels, Omnipresence synchronizes intent and conversations. It’s the difference between resuming a conversation and starting a new one. That continuity builds familiarity, and familiarity builds trust, the real measure of great customer experience.
Why Omnipresence matters
Customer journeys are rarely linear. People pause, switch devices, or need to double-check something before they commit. But while they take time to decide, your AI agent shouldn’t lose its place. Omnipresence turns those pauses into opportunities to re-engage, recover, and move the conversation forward.
For businesses, that means fewer drop-offs, higher conversions, and stronger relationships. For customers, it means an experience that feels natural and human. It’s technology that finally adapts to the way people communicate, not the other way around.
At delight.ai, we hold ourselves to a simple promise: every customer deserves a concierge—one who remembers, listens, and stays present.
Built on Trust OS
Omnipresence runs on Trust OS, the enterprise foundation that ensures every interaction is reliable, observable, and secure. Trust OS gives businesses the visibility and control to deploy AI with confidence. It ensures that every action is transparent, compliant, and consistent with your brand’s voice.
The most connected experiences are built on the most dependable foundation. Trust OS is where every delight.ai experience begins.
Omnipresence isn’t just another product release. It’s a leap forward for AI-powered customer experience. Built by delight.ai and backed by Sendbird’s decade of communication expertise, Omnipresence introduces a new standard for connection—always on, always aware, always personal.
Your customers shouldn’t have to start over. Now, they never will.
