Delight.ai – The next chapter of Sendbird
For over a decade, Sendbird has powered the conversations that connect the world. Every month, billions of messages move through our platform, between customers and brands, sellers and buyers, patients and providers. We’ve helped businesses make connections instant, reliable, and global.
While digital communications became more universally accessible, the customer experience itself stagnated, and we felt our sense of purpose begin to fade.
In the age of AI, one question keeps surfacing: if technology has advanced so much, why hasn’t customer experience truly changed in the past decades?
We’ve built smarter bots, faster systems, and more channels. Messages got faster. Responses are even more precise. But the feeling of being understood, of being truly seen and cared for, quietly disappeared.
The quantity of conversations grew by orders of magnitude, but the quality of interactions hardly advanced beyond the early days of chat.
The irony is that technology meant to bring brands closer to their customers often pushed them further apart due to ever increasing volume. We solved for speed and cost, but not for care.
Delight.ai exists to bring that feeling of connection and care back to conversations. To live up to the real promise of AI: customer experiences that make every customer feel seen, heard, and valued.
Why we built delight.ai
The world doesn’t need another AI company. It needs one that knows what makes experiences unforgettable.
Customer experience has stood still for decades, not because companies don’t care, but because the system to make caring scale never existed.
Delight.ai was built to change that – to deliver experiences that feel connected, consistent, and deeply human. The kind of experience that never feels automated, even when it is.
The kind of experience that:
Always listens and is deeply observant, catching the little signals you never expected anyone to notice.
Always remembers, when most people forget.
Stays a step ahead, surprising you in ways you didn’t even know you needed.
Moves on your time, adapting to your schedule, never theirs.
Makes you feel like you’re the only one in the room.
This is what delight.ai stands for — the branded AI concierge for every customer.
The foundation we’ve earned
Delight.ai stands on more than a decade of work building the world’s most trusted communication infrastructure.
At Sendbird, we’ve powered billions of conversations between people and brands across every industry and corner of the world. Those conversations taught us something simple but profound: connection isn’t just about speed or scale. It’s about understanding the individual. Every exchange carries memory, it carries a trace of what came before and a clue to what should come next.
That’s the foundation delight.ai is built on. The same reliability, security, and global reach that powered billions of conversations now power an intelligent system designed for personalization, presence, and trust.
What makes delight.ai different
At the heart of delight.ai are three breakthroughs that define what a truly delightful customer experience feels like — personalized, present, and deeply human.
AMP: The Agent Memory Platform
At the core of Delight's intelligence is AMP – the Agent Memory Platform – an evolving layer that connects what your AI knows with what your business needs to achieve. AMP is built on two powerful engines: Memory and Business Intent.
Memory: A living understanding of every customer
Memory begins with what you already know about your customers, their profiles, purchase history, and preferences, and builds from there. Every interaction creates new memories, enriching your understanding with every question, click, and conversation. Over time, these moments form a living, evolving profile that helps delight.ai recognize intent, recall context, and immediately respond as if it has known your customer all along.
Business Intent: Connect to your business outcomes
Understanding alone isn’t enough. Agent Memory Platform connects memory with your business goals. Business Intent is the framework that translates customer context into meaningful action. It encodes what matters most to your business — whether that’s conversion, retention, efficiency, or lifetime value — directly into AI’s reasoning.
By combining what the agent remembers with what the business prioritizes, AMP empowers delight.ai to act with purpose, it ensures every interaction drives the right outcome: the next best offer, the fastest resolution, the moment that deepens loyalty.
For You Conversations (FYC): Hyper-personalization in ways you never thought possible
Inspired by the “For You” concept we’ve come to love on social platforms, Delight brings that same sense of relevance and recognition to customer experience. Every interaction feels tailor-made, shaped by who your customer is, what they care about, and even the small details they have shared, like being a dog owner or training for their first marathon.
Memory + FYC: A compounding cycle
More conversations create more memories. More memories make every conversation more personal. Together, they form a compounding cycle of connection and understanding that grows stronger with every exchange. Each moment builds on the last, turning ordinary interactions into experiences that feel deeply individual and impossible to forget.
Over time, this continuous cycle creates customers who don’t just return, but stay loyal and become brand-obsessed.
Omnipresence: Connection that never breaks across channels
Delight.ai keeps every conversation alive, no matter where it starts or where it goes next. A chat that begins on your website or over a phone call can continue in your app, over text, or through email — always with the same memory and context intact.
Customer journeys are never linear. They pause, they shift, they resume. Delight.ai keeps the thread alive through it all, so every return feels effortless and familiar. It is one continuous dialogue that moves with your customer. This is what true omnipresence means, when your customer never feels the distance between channels, and your brand never misses a moment to reconnect and deepen the relationship.
All of this is powered by the foundation of Trust OS. Trust OS is the first system designed to give enterprises complete confidence in how AI behaves. It brings observability, control, oversight, and scale to every conversation, ensuring Delight operates with transparency, accountability, and confidence at enterprise level.
Every interaction is governed by rigorous standards for privacy, security, and performance — so personalization never risks compliance, and automation never loses accountability.
Trust OS is how Delight turns innovation into something dependable, a system where every delightful experience is grounded in trust.
The future of connection: Branded AI concierge
Delight.ai was built for the next era of customer experience, one that listens, remembers, and moves with your customers. An experience that feels personal, present, and deeply human.
And when every interaction feels this effortless, it stops being service.
It becomes a delight.
