Rideshare services use in-app communications to connect drivers, customers, and support agents in the mobile app to ensure a seamless, successful experience.
This can include adding immediate chat capabilities, voice calling, and push notifications to the mobile app. These capabilities enable a variety of critical functions in ridesharing apps, including passenger-driver communications, ride requests and pickups, status and payment updates, and more.
For rideshare services, in-app communications are essential to a seamless and transparent experience that drives growth while reducing cancellations.
How rideshare services use in-app communications platforms
Ride requests and confirmations: Passengers request rides in the app and drivers receive those requests with relevant details like pickup location. Passengers then receive a confirmation notification with the driver’s name and estimated arrival time.
Pre-ride communications: Passengers and drivers can communicate in the app to arrange pickup instructions or communicate delays, if necessary.
Ride status updates: Passengers receive push notifications and in-app messages for their driver’s location and arrival time, helping to keep passengers informed and reduce anxiety.
Ratings and feedback: After the ride, passengers can leave feedback in the app about the experience, which apps can deliver via pop-up messages or follow-up surveys.
In-app marketing: Rideshare apps can send promotional messages, discounts, and referral incentives to passengers using push notifications and in-app pop-ups to encourage loyalty and drive signups.
Customer support: In-app chat capabilities in rideshare apps allow passengers to resolve issues and report problems in real time without leaving the app.
Benefits of in-app communications platforms for rideshare services:
Real-time communication: In-app messaging allows passengers and drivers to communicate seamlessly inside the app as needed, improving the ride experience and ensuring clear communications without the extra cost and potential confusion of text messages or calling.
Safety and security: In-app messaging allows passengers and drivers to interact without exchanging their personal phone numbers. This enhances the privacy and safety of the app experience, which builds trust with users.
Ride coordination: In-app chat allows passengers to request, change, and communicate about pickups, creating flexibility for passengers and clarity for drivers that helps improve the experience for both.
Direct marketing: Apps can send passengers targeted promotions, discounts, and referral incentives via in-app chat and push notifications, helping to stay top of mind during peak times and drive referral signups.
Cost savings: In-app communications enable real-time chat support that improves customer satisfaction, cut down live support costs, and reduce reliance on expensive SMS messaging.
Faster development: In-app communications platforms offer software development kits (SDKs) and user interface (UI) kits that make implementation easy. These resources help developers to build and customize the communications functionality without coding from scratch.
Rideshare services rely on in-app communication to provide the safe and seamless experience users expect. The leading apps like Uber and Lyft provide these essential features to users within a visually appealing, consistent user interface.
Sendbird and other leading in-app communications platforms offer SDKs and UI kits for every device and platform, helping rideshare apps get to market quickly with a beautiful, effective app experience.