The most familiar form of online chat. Users can communicate in a game, dating-app, team collaboration app like Slack, or messenger apps.
Communication on an e-commerce platform between the platform, seller and buyer.
Communication between a service provider and a user or customer at a financial institution, healthcare provider, ride hailing service, or any other on-demand service provider.
Communication among a live audience and between broadcaster and the audience.
Power one on one chat or engage an audience of millions.
It will likely include some advanced features:
These days many use cases like food delivery and healthcare need more than chat. They also need to be able to escalate the interaction to a voice call or even a video call if something goes off plan. Video has become increasingly popular in healthcare, education, and dating to name a few industries.
Some Chat API vendors, including Sendbird, also provide a Voice API and Video API as well as part of their communication platform.
Check out these links for more information on chat APIs: