What is community support?

This takes place in online forums, developer portals, or support channels created by the platform provider. It creates a dynamic environment where users can seek help and receive assistance 24/7 from both the platform provider and the users.

These are collaborative spaces open to the user community, a space for peer-to-peer support aimed at resolving issues, sharing best practices, and exchanging ideas. This fosters a sense of camaraderie and empowers new users to find solutions without relying on official support channels. Experienced developers will often share resources that help others how to effectively use the API (application programming interface), such as:

• Code snippets

• Tutorials

• How-to guides

• Example use cases

Typically, community support is a freemium-level benefit of technology platforms, providing free troubleshooting and peer-to-peer support for developers or smaller businesses that may not have the resources to commit to higher-tier support plans. As a complement to official support channels, it serves as a good first step for troubleshooting and learning.

Community support encourages developers to contribute to the improvement of the platform. This can involve:

• Suggesting new features

• Reporting bugs

• Submitting code patches

• Participating in beta testing for new features

Community support is a complement to official support channels such as email or phone support. You can visit the Sendbird support community here.