What is message search?
Message search is a feature that allows users to search for messages within a specific channel using a search bar embedded in the chat interface.
It displays a list of messages that contain the search query from among the group channels the user belongs to. This enables users to quickly locate specific messages that either exactly or partially match the query keywords, saving time and effort compared to manually scrolling through long chat histories.
Benefits of message search
Easy information access: Message search allows users to quickly locate specific messages and conversations to retrieve information, complete tasks, share previous content, and reference past exchanges.
Improved user experience: Message search improves the usability of the in-app chat function while boosting the overall quality of the app experience.
Use cases for message search
Customer support: Agents can search past messaging history with users for specific interactions, improving the efficiency and quality of service inquiries.
Operations: Teams can search for content, dates, or events mentioned in previous conversations to confirm project deadlines, meeting times, and appointments.
Social and communities: Users can search for mentions, shared media, usernames, or other exchanges without tedious manual scrolling.
The message search feature increases the efficiency of in-app communications, streamlining information retrieval, collaboration, and improving engagement by adding to app utility. This feature is included in the chat APIs from Sendbird and other leading in-app communications platforms.
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