Twilio has built a large business around SMS. One area they haven't prioritized is in-app chat. Perhaps because it's a free and more reliable alternative to SMS and they depend on their SMS revenue. We can only guess.
Twilio has announced end of life for Programmable Chat as a stand-alone product — further confirmation that in-app chat isn’t a priority for them. Contact us to learn how Sendbird can help you build the rich in-app chat experience your customers expect.
we believe in-app chat, not SMS, is the future of user engagement for digital-first and mobile-first companies. We took a hard and – we promise – honest look at both products and put together a straightforward feature comparison to give you just the facts.
When you put Sendbird and Twilio head-to-head, Sendbird wins on scalability, advanced messaging features, moderation, translation capabilities, and more.
From a great user experience to fast time to market to rock-solid scalability, the Sendbird chat API includes the necessary features to engage your customers, drive more transactions, and increase stickiness.
Sendbird’s UIKit helps you create an in-app messaging experience in minutes with beautifully designed UI components in light and dark mode for Android, iOS, and React.
|One-to-one and group chat|
Integrate both private and group chat with Sendbird for easy scalability.
|Group Chat Limit||20,000||1,000|
|Private Group Chat|
|Public Group Chat|
|Basic messaging features|
Sendbird vs. Twilio basic messaging features are comparable. Both offer features like typing indicators, read receipts, online indicators, offline messaging, unread message count, and push notifications.
|Advanced messaging features|
Sendbird prioritizes an engaging and modern messaging experience, offering many rich advanced features not available with Twilio.
|Advanced scalability features|
Sendbird enables you to scale messaging with ease.
|User and channel search|
Easily allow your users to chat in multiple languages with Sendbird.
Sendbird allows you to moderate messages to keep your users safe. Twilio does not offer moderation.
If the priority is providing the best possible chat experience for your end users, Sendbird is the clear choice over Twilio.
Sendbird can handle 30 million+ monthly average users and 1 million+ concurrent connections per client app.
Sendbird offers modern messaging features that users expect, while Twilio doesn’t. Select Sendbird features include:
Sendbird’s advanced features further enhance the end user chat experience, unlike Twilio.
“With Sendbird’s developer-friendly chat API and SDKs we were quickly able to build in-app chat."
“We needed to find new digital ways for users to build meaningful connections and Sendbird's video API promises to do just that.”
“Sendbird powers our core transaction flows via a fast and reliable messaging layer between our buyers and sellers.”