In-app communications beyond chat
Join digital leaders who master customer communications through their app - the winning communication channel of all.
Join digital leaders who master customer communications through their app - the winning communication channel of all.
TRUSTED BY 4,000+ APPS GLOBALLY
Master communication across your customers'Â journey via your app.
Elevate customer engagement within your app – the most branded, secure, and effective communication channel.
Boost marketing and sales with high-conversion notifications, AI engagement, and interactive human conversations in your app.
Deliver superior, custom, and personalized support with top-tier chat that includes video and AI capabilities for a seamless customer experience.
1-way messages
Deliver message notifications through your app and increase conversions by 2X at half the SMS cost.
AI conversations
Close gaps in your customer journey with AI-driven conversations for knowledge sharing, marketing, commerce, and support.
2-way communications
Foster strong user-brand and user-user engagement through interactive interactions.
Monthly active users
Interactions per month
Global developers
Powered by AWS
UIKits and SDKs designed for quick and effortless implementations.
import UIKit
import SendbirdChatSDK
let initParams = InitParams(applicationId: "APP_ID", isLocalCachingEnabled: true)
SendbirdChat.initialize(params: initParams, migrationStartHandler: {},
completionHandler: { error in
FeedChannel.getChannel(url: "FEED_CHANNEL_URL") { channel, error in
self.collection =
SendbirdChat.createNotificationCollection(channel: channel, startingPoint:
Int64.max, params: params, delegate: self)
}
}
)
import com.sendbird.android.SendbirdChat
import com.sendbird.android.channel.FeedChannel
import com.sendbird.android.collection.NotificationCollection
val initParams =
InitParams.Builder("APP_ID").setLocalCachingEnabled(true).build()
SendbirdChat.init(applicationContext, initParams, object : InitResultHandler {
override fun onInitSucceed() {
FeedChannel.getChannel("FEED_CHANNEL_URL", object :
FeedChannel.GetChannelHandler {
override fun onResult(channel: FeedChannel?, e:
SendbirdChatException?) {
collection =
SendbirdChat.createNotificationCollection(channel, Long.MAX_VALUE, params,
object : NotificationCollection.NotificationCollectionDelegate {...})
}
})
}
})
const SendBird = require('sendbird');
const sb = new SendBird({ appId: APP_ID });
sb.connect(USER_ID)
.then(user => {
return sb.FeedChannel.getChannel(FEED_CHANNEL_URL);
})
.then(feedChannel => {
const ChannelHandler = new sb.ChannelHandler();
sb.addChannelHandler('UNIQUE_HANDLER_ID', ChannelHandler);
})
.catch(error => {
// Handle errors
console.error('Error in Sendbird:', error);
});
import 'package:sendbird_sdk/sendbird_sdk.dart';
await SendbirdChat.init(appId: 'APP_ID');
final feedChannel = await FeedChannel.getChannel('FEED_CHANNEL_URL');
final notificationCollection = NotificationCollection(channel: feedChannel,
params: MessageListParams(), handler: MyNotificationCollectionHandler());
import requests
# Configuration
url = "YOUR_BASE_URL/v2/notifications"
headers = {
"Api-Token": "YOUR_API_TOKEN",
"Content-Type": "application/json"
}
payload = {
"template": {
"key": "appointment_reminder",
"variables": {
"user-1": {"first_name": "Chase", "datetime": "2024/03/18", "appointment_number": "388031"}
}
},
"targets": ["user-1"],
"mode": "realtime"
}
# POST request
response = requests.post(url, json=payload, headers=headers)
Sendbird powers in-app communication for many industries.
"Sendbird is an important partner for Carousell, and they power Carousell’s core transaction flows by providing a fast and reliable chat service between our buyers and sellers."
10weeks
Time to migration
1.5X
Monthly message count
6.5X
Chat MAU
"The onboarding package was exceptionally beneficial and responsive. The team quickly adapted and addressed our evolving needs, ensuring our requirements were met."
93%
Of users return to the Redfin app within a week
10weeks
For prototyping
Few days
To drive an increase in agent introduction
"With Sendbird's developer-friendly chat API and SDKs, we were quickly able to build a responsive and reliable messaging experience that our users love."
4weeks
Time to migration
215%
Increase in daily sent message count per user
2.6X
increase in number of people messaging
With Sendbird, we offer 100% digital customer support via
in-app chat, resulting in higher engagement and consistent CSAT scores of 5/5.
26%
Decrease in customer support requests
25%
Increase in customer interactions
96%
CSAT score
"We chose Sendbird for two main reasons: it met our needs with its feature-rich chat service, and their client base assured us they could handle our traffic and growth."
5weeks
Development time for voice and video calls
100%
Chat uptime
10weeks
Go-to-market
Enterprise-ready compliance