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Announcing 8 global data centers

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May 14, 2020
Emmanuel Delorme
Product Marketing Manager
SBM blog CTA mobile 1

Drive growth and reduce costs with omnichannel business messaging

On This Page
SBM blog CTA mobile 1

Drive growth and reduce costs with omnichannel business messaging

We have some news to share! Sendbird now has eight high-availability data centers all over the world. Specifically located in the Western United States, in Oregon; the Eastern United States, in North Virginia; Europe, in Frankfurt, Germany; and Asia Pacific, in Mumbai, India; Singapore; Tokyo, Japan; and Sydney, Australia, they enable our reliable, high-performance infrastructure across geographies, while ensuring users’ data safely stays within their boundaries. Through such broad, diverse reach, Sendbird Chat, Sendbird Calls,* and Sendbird Desk services—powered by the Sendbird interaction platform—all support connections and interactions on a truly global scale.

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Platform flexibility and reliability

In addition to powering our services from the eight data centers, we power private cloud instances across 20 AWS regions internationally. AWS GovCloud further enables organizations even with the most-stringent data requirements to host sensitive data while complying with U.S. government security standards.

High user concurrency

Our infrastructure has been architected to handle a very high volume of concurrent users per application. In fact, its capacity is so high that fewer than 10 chat applications offer it. Some of our leading customers leverage it to power more than 1 million concurrent connections per application.

Extensive scale

Sendbird Chat touches more than 110 million monthly users globally, through our customers who thrive on serving them with reliable connections every day.

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Virgin Mobile UAE improved their CSAT with Sendbird Desk.

Data security and compliance

Compatible with organizations’ demanding data needs, the Sendbird Chat infrastructure has achieved SOC 2, ISO 27001, HIPAA/HITECH, EU-U.S. Privacy Shield, and GDPR compliance. We’re also working toward adding HIPAA compliance to Sendbird Calls and Sendbird Desk.

Around-the-clock monitoring

Infrastructure engineers and customer support personnel monitor our infrastructure and services 24×7. By taking care of it at all hours, developers who trust us can sleep soundly through the night.

Customers everywhere

Sendbird serves some of the fastest-growing companies in every region, from Gojek in Indonesia, to Reddit in the United States. From Paytm, Dream11, and OLA in India; to Rakuten, TMON, and Nexon in Asia. Delivery Hero in Europe, Careem in the Middle East, iFood in Brazil. And emerging healthcare companies such as Headspace, DocPlanner, Practo, 1mg, Livongo, and Accolade.

Now with our highest number of data centers ever—wherever customers may be in the world, they can always depend on Sendbird to be there for them.

* Available only in North Virginia, Oregon, and Singapore

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