Hello, 안녕하세요: Introducing automatic multilingual communication in Sendbird’s AI Chatbot

Sendbird AI Chatbot’s new multilingual capabilities

Today, we’re excited to announce that Sendbird’s AI Chatbot now offers automatic multi-language support from the very first welcome message. Based on a user’s browser settings, the chatbot can now identify and converse in the user’s preferred language. Whether your business uses a chatbot for customer service, employs an ecommerce chatbot, or uses a chatbot for healthcare, this update will empower business to reach and connect with a truly global audience. Sendbird AI Chatbot supports 80+ languages as of October 2024.

From the initial greeting to future queries, the chatbot now speaks your customer’s language. It can:

• Automatically detect a user’s preferred language: Identifies the language based on user’s browser settings, creating an immediate sense of connection from the very first start.

• Greet users in their own language: Delivers a warm welcome in their native language, increasing connection and offering a more personalized experience.

• Multilingual conversation from start to finish: The chatbot understands and responds to queries in the user’s preferred language throughout the entire conversation.

Top 5 reasons to use a multilingual chatbot

This update opens the door to a global audience:

1. Global reach

Multilingual chatbots enable businesses to reach a global audience by communicating in multiple languages. This helps in expanding market reach and connecting with diverse customer bases.

2. Enhanced user experience

Multilingual chatbots revolutionize the user experience by providing personalized and familiar communication environments tailored to users' preferred languages. This customization fosters a sense of comfort and trust, leading to higher levels of user satisfaction and engagement. Businesses can therefore ensure smooth and natural interactions in any language, enhancing the overall user experience and leading to higher customer satisfaction.

3. Increased engagement

Speaking in a user's preferred language is key to driving engagement and encouraging interaction with a multilingual chatbot. By accommodating users' language preferences, businesses can establish rapport, build trust, and foster deeper connections with their global audience. This increased engagement translates into higher conversion rates, improved customer loyalty, and more effective communication strategies.

4. Improved accessibility

Multilingual chatbots democratize access to information and services by catering to users who may not be fluent in the business's primary language. This inclusivity ensures that a wider audience can benefit from the chatbot's capabilities, regardless of their linguistic proficiency. With a multilingual chatbot, businesses can deliver seamless and accessible communication experiences to users worldwide.

5. Cost efficiency

Automating support through multilingual chatbots offers a cost-effective solution compared to hiring and training human agents proficient in multiple languages. By leveraging chatbot API technology, businesses can handle high volumes of queries simultaneously, offering efficiency, scalability, and significant cost savings in customer support operations.

Build a multilingual chatbot with Sendbird today

With Sendbird's intuitive AI chatbot platform, you can harness the power of conversational AI chatbots to provide delightful and localized experiences for your customers. Start your journey with Sendbird today and discover how custom AI chatbots can transform customer interactions, streamline operations, and drive your business forward. The future of customer engagement awaits! Sign up for a 30-day free trial or contact us to learn more! You can also share a few quick details right here to help us set up your account. Happy chatbot building! Goodbye, thank you, 감사합니다!