Customer Support

Live chat support and ticketing

Create personal, satisfying customer experiences and boost agent productivity. Engage customers at the right time in the medium they already use with live chat customer support.

SendBird's support features simplify customer interactions and seamlessly integrate with your application's messaging experience

Admin

Manage the entire customer interaction from beginning to end.

Agent

Answer customer tickets from an intuitive interface directly in the SendBird Dashboard. Receive routed tickets automatically.

Customer

Ask questions and receive support directly from your app's messaging interface, mobile or web.

Empower your agents with the tools to meet customers where they communicate most

Consultation

Provide 1-on-1 live support with the messaging experience customers already use.

Auto-Routing

Automatically delegate and distribute all customer created tickets among available agents.

Ticket Transfer

Assign any ticket to another agent with the ability to add transfer notes and keep customer context.

Improve agent performance and response times with a simple admin interface

Agent & Ticket Management

Manage all tickets and leverage custom settings to optimize your agent workflow for the best support experience.

Customer Ticket History

Never lose context. View the status and chat content for every interaction between an agent and a customer.

Real-Time Monitoring

Track your support status in real-time with monitoring tools to view response time, pending time and more.

Offer support anywhere, mobile or web

Powering real-time customer supportĀ in iOS, Android and JavaScript.

Explore other features in SendBird's messaging platform

  • Chat & Messaging

    Essential features users expect from a messaging experience

    Learn more

  • Moderation & Data

    Tools to explore chat data and protect the integrity of your brand

    Learn more

  • Security & Compliance

    Advanced encryption and security standards

    Learn more

Ready to build chat?