Create personal, satisfying customer experiences and boost agent productivity. Engage customers at the right time in the medium they already use with live chat customer support.
Manage the entire customer interaction from beginning to end.
Answer customer tickets from an intuitive interface directly in the SendBird Dashboard. Receive routed tickets automatically.
Ask questions and receive support directly from your app's messaging interface, mobile or web.
Provide 1-on-1 live support with the messaging experience customers already use.
Automatically delegate and distribute all customer created tickets among available agents.
Assign any ticket to another agent with the ability to add transfer notes and keep customer context.
Manage all tickets and leverage custom settings to optimize your agent workflow for the best support experience.
Never lose context. View the status and chat content for every interaction between an agent and a customer.
Track your support status in real-time with monitoring tools to view response time, pending time and more.
Powering real-time customer support in iOS, Android and JavaScript.
March 5, 2020 10am PST / 1pm EST
iOS SDK
Android SDK
Web SDK