Live chat support over an API

Offer live chat inside your app. Answer support questions, deliver remote care, or build guided sales flows. Our flexible API lets you create the right experience.

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    A flexible chat API for any business

    With Sendbird Chat SDKs for iOS, Android and Javascript, you can embed live chat support at the point of need so customers can get answers without leaving your app.

  • Healthcare

    Provide better patient engagement and continual care in-app.

  • On-demand customer support

    Resolve customer support queries in-app in real time.

  • E-commerce and E-concierge

    Increase transactions for high value items through concierge selling.

  • Marketplace

    Driver faster conversions with power selling tools for your merchants.

  • Education

    Give teachers the tools they need to help many students at once.

    Make chat agents more productive

    Integrate CRM data for full customer context. Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over real-time dashboards.

  • Intuitive agent dashboard

    Improve agent productivity, shorten response times, and improve CSAT.

  • Ticketing and automatic-routing

    Automatically route tickets, set assignment rules, and tag tickets.

  • FAQ Bot

    Provide immediate answers to common customer questions 24/7 so your agents don't have to.

  • Proactive support

    Engage users when they most need it to deliver a wow experience.

  • Real-time monitoring dashboard

    Track and optimize your team’s performance with detailed analytics.

  • iFrame ticket sidebar

    Pull in data from external systems so agents have the complete picture.

Connect with customers on WhatsApp and Instagram

Be where your customers are by reaching them through popular channels such as Facebook, Instagram and Twitter. Talk to your customers on WhatsApp by integrating your WhatsApp business account.

With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. ”

Ozgur Gemici, Senior Manager at Virgin Mobile UAE

Trusted by startups and iconic brands

Scale to support millions of users concurrently around the globe. Enterprise grade security and compliance such as HIPAA and GDPR built into our products by default. World class 24/7 support for you and your team.

Security and compliance
Messages per month
Global developers
Security and compliance

The deepest chat platform integrated with a modern toolkit for agents

In-app chat support
Message types
  • Share audio, video, images, GIFs
  • Structured message templates
  • Media thumbnail generation
  • Admin messages
In-app chat essentials
  • Reactions
  • User mentions
  • Channel mentions
  • Unread message count
  • Mention count
  • Typing indicator
  • Read receipts
  • Delivery receipts
  • User presence indicators
  • Push notifications
Flexible developer tools
  • Sendbird Chat SDK and API
  • Sendbird UIKit
Advanced messaging
  • Offline messages
  • Message translation
Multi-channel support
Customer service channels
  • In-app chat
  • Facebook page
  • Twitter
  • Instagram
  • WhatsApp business account
Agent interface
Agent productivity
  • FAQ bot
  • Agent status
  • Quick replies
  • URL share
  • Bulk ticket transfer
  • Agent levels
Ticketing and routing
  • Ticketing system
  • Auto-routing
  • Ticket transfer
  • Team assignment
  • Ticket priority
  • Ticket status
  • Ticket assignment rule
  • Priority rules
Ticket management
  • Related chats
  • Custom fields
  • Ticket tags
  • Ticket search
  • Assignment logs
  • Views
  • CSAT
Ticket automation
  • Maximum number of active tickets that can be allocated
  • Automatically changes ticket status over time
Proactive support
  • Proactive chat
Admin dashboard
Performance Reporting
  • Summary reports
  • Team performance
  • Agent performance
  • Data export
Admin Controls
  • Timezone
  • Working hours
  • ON/OFF options
  • Triggered messages
  • Real-time monitoring
  • Desk platform APIs
  • Desk webhooks
  • Chatbot interface
  • iFrame ticket sidebar

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