Modern, mobile-first chat support

Build a better customer support experience directly within your app. Customize the user experience with our flexible, feature-rich chat API. Make support agents productive day one with our easy-to-use, out-of-box agent dashboard.

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Differentiate your customer support experience

With Sendbird Desk, your developers can completely customize the chat support experience for your customers so they can get answers without leaving your app.

  • Healthcare

    Healthcare

    Provide HIPAA-compliant patient communication and care within your app without having to work with a third-party partner.

  • Fintech

    Fintech

    Offer a faster and more convenient way for customers to ask questions or seek support with their financial account.

  • Quick Commerce

    Quick Commerce

    Avoid delivery issues with better in-app communication and coordination between your customers, delivery drivers and support team.

  • Marketplace

    Marketplace

    Drive more transactions and faster conversions with power selling tools for your merchants.

  • Learning

    Learning

    Improve student engagement and outcomes with personalized support for students and teachers alike.

Make chat agents more productive

Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use dashboard.

Intuitive agent dashboard

Improve agent productivity, shorten response times, and improve CSAT.

Intuitive agent dashboard

Ticketing and automatic-routing

Automatically route tickets, set assignment rules, and tag tickets.

Sendbird Ticketing and automatic-routing

FAQ Bot

Provide immediate answers to common customer questions 24/7 so your agents don't have to.

Sendbird FAQ

Proactive support

Engage users when they most need it to deliver a wow experience.

Sendbird Proactive

Real-time monitoring and reporting

Track and optimize your team’s performance with detailed analytics.

Sendbird Real-time chat

Third-party extensions

Display data from external systems like CRM so agents have more context on the customer.

Sendbird Third Party
Intuitive agent dashboard Sendbird Ticketing Sendbird FAQ Sendbird Proactive Sendbird Real-time chat Sendbird Third Party

Respond to customer questions on popular messaging apps

Provide seamless support to customers whether from your app or through WhatsApp, Facebook, Instagram and Twitter.

Messaging apps

Boost CSAT with a frictionless live chat support experience

Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.

Sendbird Desk Live Chat

“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”

Ozgur Gemici, Senior Manager at Virgin Mobile UAE Virgin mobile

| Ozgur Gemici, Senior Manager at Virgin Mobile UAE

                    // iOS

SBDSKTicket.createTicket(withTitle: TITLE, userName: USER_NAME) { (ticket, error) in
    guard error == nil else {
        // Handle error.
    }

    // The ticket is created.
    // The customer and agent can chat with each
    // other by sending a message through the
    // ticket.channel.sendUserMessage() or
    // sendFileMessage().
    ...
}
​
				

Develop and deliver in weeks, not months

Build customer support directly in your app to drive higher end user engagement. Sendbird Desk provides enterprise grade security, compliance and infrastructure to support millions of users concurrently around the globe. Our world class support teams are available to you 24/7. Get started by reviewing our developer resources.

Explore our developer docs

Feature-rich chat support widget with enterprise grade security

In-app chat support

  • Message types
  • Share audio, video, images, GIFs
  • Structured message templates
  • Media thumbnail generation
  • Admin messages
  • Flexible developer tools
  • Sendbird Chat SDK and API
  • Sendbird UIKit
  • In-app chat essentials
  • Reactions
  • User mentions
  • Channel mentions
  • Unread message count
  • Mention count
  • Typing indicator
  • Read receipts
  • Delivery receipts
  • User presence indicators
  • Push notifications
  • Advanced messaging
  • Offline messages
  • Message translation

Multi-channel support

  • Customer service channels
  • In-app chat
  • Facebook page
  • Twitter
  • Instagram
  • WhatsApp business account

Agent interface

  • Agent productivity
  • FAQ bot
  • Agent status
  • Quick replies
  • URL share
  • Bulk ticket transfer
  • Agent levels
  • Ticketing and routing
  • Ticketing system
  • Auto-routing
  • Ticket transfer
  • Agent level thresholds
  • Team assignment
  • Ticket priority
  • Ticket status
  • Ticket assignment rule
  • Priority rules
  • Ticket management
  • Related chats
  • Custom fields
  • Ticket tags
  • Ticket search
  • Assignment logs
  • Views
  • CSAT
  • Ticket automation
  • Maximum number of active tickets that can be allocated
  • Automatically changes ticket status over time
  • Proactive support
  • Proactive chat

Admin dashboard

  • Performance Reporting
  • Summary reports
  • Team performance
  • Agent performance
  • Bot performance
  • Data export
  • Admin Controls
  • Timezone
  • Working hours
  • ON/OFF options
  • Triggered messages
  • Sensitive chat message deletion
  • Monitoring
  • Real-time monitoring

Platform

  • Integrations
  • Desk platform APIs
  • Desk webhooks
  • Chatbot interface
  • iFrame ticket sidebar (Third-party extension)
  • Compliance & Security
  • SOC 2
  • ISO 27001
  • HIPAA/HITECH
  • GDPR
  • TLS/SSL
  • AES256 encryption