SendBird's support features simplify customer interactions and seamlessly integrate with your application's messaging experience
Manage the entire customerinteraction from beginning to end.
Answer customer tickets from an intuitiveinterface directly in the SendBird Dashboard.Receive routed tickets automatically.
Ask questions and receive support directly from your app's messaginginterface, mobile or web.
Empower your agents with the tools to meet customers where they communicate most
Provide 1-on-1 live support with the messaging experience customers already use.
Automatically delegate and distribute all customer created tickets among available agents.
Assign any ticket to another agent with the ability to add transfer notes and keep customer context.
Improve agent performance and response times with a simple admin interface
Agent & Ticket Management
Manage all tickets and leverage custom settings to optimize your agent workflow for the best support experience.
Customer Ticket History
Never lose context. View the status and chat content for every interaction between an agent and a customer.
Track your support status in real-time with monitoring tools to view response time, pending time and more.