Customer Support

Build modern in-app chat support experiences

Provide on-demand support right within your mobile experience. Resolve issues faster. Keep customers informed and engaged at all times.

Deliver modern support with modern support experiences.

Admin

Manage complete customer interactions from one platform.

Agent

Answer tickets from an intuitive interface. Resolve tickets faster.

Customer

Deliver support right within the app's messaging interface.

Empower your agents with the tools to meet customers where they communicate most

Consultation

Provide 1-on-1 live support with the messaging experience customers already use.

Auto-Routing

Automatically delegate and distribute all customer created tickets among available agents.

Ticket Transfer

Assign any ticket to another agent with the ability to add transfer notes and keep customer context.

Improve agent performance and response times with a simple admin interface

Agent & Ticket Management

Manage all tickets and leverage custom settings to optimize your agent workflow for the best support experience.

Customer Ticket History

Never lose context. View the status and chat content for every interaction between an agent and a customer.

Real-Time Monitoring

Track your support status in real-time with monitoring tools to view response time, pending time and more.

Support customers in-app

No matter what platform they’re on.

Explore other products in the Sendbird family

  • Sendbird Chat

    A complete chat API with moderation, offline messaging, and analytics

    Learn more

  • Sendbird Calls

    Sendbird Calls connects users through immersive voice and video experiences

    Learn more

Ready for the next level?