In-app chat support & AI customer service
Build an AI customer support experience directly within your app. Increase user satisfaction and agent productivity with our customizable chat API and an easy-to-use, out-of-the-box agent dashboard.
Differentiate your customer support experience
With Sendbird Desk, your developers can completely customize the chat support experience for your customers so they can get answers without leaving your app.
Customer service powered by generative AI
Assist intelligently. With Sendbird's AI customer support.
Create a customer service chatbot
Experience a conversation with our AI-powered knowledge chatbot.
Make chat agents more productive
Automatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use dashboard
Respond to customer questions on popular messaging apps
Provide seamless support to customers whether from your app or through WhatsApp, Facebook, Instagram and Twitter.
Boost CSAT with a frictionless live chat support experience
Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.
“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”
Ozgur Gemici, Senior Manager at Virgin Mobile UAE