Build a better customer support experience directly within your app. Customize the user experience with our flexible, feature-rich chat API. Make support agents productive day one with our easy-to-use, out-of-box agent dashboard.
Talk to Sales Watch a demoAutomatically route tickets, integrate chatbots, automate common answers, and monitor performance over an easy-to-use dashboard.
Improve agent productivity, shorten response times, and improve CSAT.
Automatically route tickets, set assignment rules, and tag tickets.
Provide immediate answers to common customer questions 24/7 so your agents don't have to.
Engage users when they most need it to deliver a wow experience.
Track and optimize your team’s performance with detailed analytics.
Display data from external systems like CRM so agents have more context on the customer.
Provide seamless support to customers whether from your app or through
WhatsApp, Facebook, Instagram and Twitter.
Virgin Mobile UAE completely replaced phone and email support with more modern chat-based support using Sendbird Desk.
“With Sendbird we provide a 100% digital customer support experience for our customers with native in-app chat based interactions. Our customers are more engaged and consistently give us a CSAT score of 5/5.”
// iOS
SBDSKTicket.createTicket(withTitle: TITLE, userName: USER_NAME) { (ticket, error) in
guard error == nil else {
// Handle error.
}
// The ticket is created.
// The customer and agent can chat with each
// other by sending a message through the
// ticket.channel.sendUserMessage() or
// sendFileMessage().
...
}
Build customer support directly in your app to drive higher end user engagement. Sendbird Desk provides enterprise grade security, compliance and infrastructure to support millions of users concurrently around the globe. Our world class support teams are available to you 24/7. Get started by reviewing our developer resources.
Explore our developer docs