Insights

In-App Chat and Messaging Planning Guide: Where Should We Start?

Nowadays, it is not an exaggeration to say that if you have an online business or are considering a digitalization of your service, you must at least consider a conversational interface (chat and messaging).

Yaekyum Lee

Global Head of CX
In-app chat and messaging planning guide: Use cases and best practices

We began the first two chapters of in-app chat planning guide with chat platform fundamentals and characteristics of chat and messaging. This article will cover the third chapter of in-app chat and messaging planning guide: in-app chat use cases and best practices.

Yaekyum Lee

Global Head of CX
Chat API and messaging SDK, how to pick the right one for your company

Before Sendbird and other chat service providers emerged, companies had to allocate a handful of resources to plan, design, develop, and integrate chat into their websites, applications or games. However, the question today is, how to find the right chat API solution for you, not how to build an in-app chat feature.

Yaekyum Lee

Global Head of CX
In-app messaging for on-demand apps: Connecting sellers and buyers in real-time

When you call your Uber/Lyft, you open the app and look at the drivers coming at you. You make a call or send a text message if they need extra instructions.

John S. Kim

CEO & Co-Founder of Sendbird