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The guide to digital customer experience in 2025

Explore digital customer experience strategies, tips, best practices, and digital experience trends. Learn how to build a top-quality digital experience for your brand.

Shweta Joshi

Content Marketing Specialist
The total guide to customer service automation

Discover how customer service automation can transform your customer support and enhance CSAT. Check out 6 applications and 4 best practices of automated customer service.

Shweta Joshi

Content Marketing Specialist
What is a content moderator? Requirements, skills, benefits, & tools

Learn about the content moderator and their role in effective online community moderation. Explore how to foster trust and safety with auto moderation tools.

Ian Heinig

Agentic AI Marketer
3 types of mobile apps to know in 2024

See the 3 major types of mobile apps. Discover what the most important types of mobile apps are, their pros and cons, and how to choose which to build.

Shweta Joshi

Content Marketing Specialist
In-app messaging vs. in-app chat: Which to choose in 2024

Discover the nuances between in-app messaging and in-app chat, and learn how they can work together to create an optimal mobile customer engagement strategy in 2024.

Emmanuel Delorme

Agentic AI Marketer
Maximizing Your AI Chatbot Experience: Key Things to Ask Chat GPT

Discover how Sendbird's AI Chatbot can transform your digital marketing strategy. Enhance customer engagement, personalize interactions, and streamline communication with our advanced AI technology. Ideal for businesses aiming to boost lead generation and provide exceptional user experiences. Dive into the future of customer interaction with Sendbird's AI Chatbot.

Damien Paeng

Engineering Operations Specialist
How to Craft Engaging Quiz Bot with AI

In the digital age, quizzes have emerged as a powerful tool for engaging audiences, gathering insights, and even for educational purposes. With the advent of AI technology, creating these quizzes has become more efficient and personalized. This guide will explore how AI can transform the quiz creation process, making it more interactive and tailored to your audience's preferences.

Chong Bu Won

Technical Program Manager
How to Master the Art of AI Chatbot Conversation Flowcharts

In the evolving landscape of digital communication, AI chatbots have emerged as indispensable tools for enhancing customer engagement and streamlining service delivery. At the heart of an effective chatbot lies a well-structured conversation flow chart, a blueprint that guides every interaction towards meaningful outcomes.

Chong Bu Won

Technical Program Manager
Best Practices for Building Chatbot Training Datasets

Dive into the essentials of AI chatbot training with a focus on data security, customization, and effective strategies. Learn how to train your chatbot with your own data for a personalized customer experience, ensuring your AI chatbot is both safe and efficient.

Damien Paeng

Engineering Operations Specialist
How to Delete a Chatbot in Your Chat Widget

Discover the transformative power of AI chatbot APIs in this ultimate guide, covering everything from chatbot UI design to the nuances of deleting a chatbot. Learn how to seamlessly integrate chatbots into your digital strategy, enhance user engagement with intuitive interfaces, and leverage chat widgets for improved customer interactions.

Chong Bu Won

Technical Program Manager
Transform Your Customer Interactions with Survey Bots

Discover how Sendbird's AI Chatbot can transform your customer service and engagement. With advanced analytics, customizable interactions, and seamless integration, our AI Chatbot is designed to elevate your business communication strategy. Learn more about enhancing customer experiences with real-time support and scalable solutions.

Damien Paeng

Engineering Operations Specialist
The Benefits of AI for Contact Centers in 2024

Explore the transformative power of AI in customer service with our in-depth look at AI contact centers. Discover real-world success stories, best practices for seamless integration, and the top AI contact center software, including Sendbird's AI Chatbot. Learn how AI is redefining customer support, enhancing efficiency, and driving business growth in the digital era. Perfect for businesses seeking to innovate and excel in customer service.

Damien Paeng

Engineering Operations Specialist