Editor's Pick, Insights

    Is it time to ditch SMS for critical customer messages?

    Like most internet users, you have probably received phishing emails and smishing SMS messages from malicious actors pretending to be […]


    Step by step mobile marketing guide

    As a subset of digital marketing, mobile marketing is quickly becoming important for businesses of all sizes and across all […]


    How to engage your audience with live streaming

    Technology has made it possible for brands to interact with consumers across geographical and social barriers, but it has also […]

    Emmanuel Delorme Product Marketing Manager

    How to approach a modern CX strategy in 2023

    When was the last time you were wowed by a customer experience?  For me, I messaged a service rep in-app […]


    Top gaming chat apps for every type of gamer in 2023 

    Despite the stereotypes around gamers being anti-social, the reality is that gamers belong to many thriving communities. Whether it’s a […]


    12 mobile app KPI metrics you should be tracking

    With “The Great App Explosion” well underway, competition is fierce out there. It’s tough to grow something today — like, […]


    How effective are push notifications: In-app messaging vs SMS

    Push notifications have the power to bring users back into your app by alerting them of an article they’d like, […]

    Alek Jeziorek Staff writer

    7 steps to improve your CSAT

    Maintaining customer satisfaction is crucial for the success of any business. The stats show that retaining customers is much more […]


    Sendbird x Virgin Mobile UAE in-app customer support tips

    Your customers shouldn’t be treated like support tickets.  And when we compare session-based, live chat support tools with in-app messaging […]

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