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Editor's Pick, Engineering

Don’t try this at home: Why software engineers shouldn’t build chat in-house

Before I helped co-found Sendbird as the Chief Technology Officer, I built chat as a feature for two products. Both […]

Harry Kim Chief Technology Officer
Insights

Is mobile clienteling the future of luxury retail?

The number of online shoppers in the US is expected to hit 291.2 million by 2025. Amazon has already shown […]

Insights

The future of customer conversations for travel and hospitality brands

A high-value customer is trying to book a suite at your resort… and you make them click through menus, fill […]

Insights

What is a go-to-community strategy and why do you need one?

In a recent blog for Andreesen Horrowitz titled Community ≠ Marketing: Why We Need Go-to-Community, Not Just Go-to-Market, Orbit CEO […]

Insights

Are payments and “chat” the same thing?

When you think of what “chat” is, many of the daily chat experiences that immediately come to mind – your […]

Insights

Social+ gaming: enter the metaverse (no, not Facebook)

The social era of gaming is here. And while the COVID-19 pandemic definitely accelerated the trend, it’s something we’ve been […]

Yaekyum Lee Global Head of CX
Insights

From viewers to doers: Engage your audience with interactivity

There’s no denying video and live streaming have solidified their presence as important media to connect with consumers. And during […]

Insights

Why your app needs a community function at scale

Consumers today expect a deeper connection with brands. Plus, as fundamentally social creatures, communities provide social proof and an intangible […]

Yaekyum Lee Global Head of CX
Insights

The journey to advanced analytics

Advanced Analytics is a feature that is targeted to help Sendbird users analyze and get insight into usage behavior of […]

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