Insights
Don’t try this at home: Why software engineers shouldn’t build chat in-house
Before I helped co-found Sendbird as the Chief Technology Officer, I built chat as a feature for two products. Both […]
Is mobile clienteling the future of luxury retail?
The number of online shoppers in the US is expected to hit 291.2 million by 2025. Amazon has already shown […]
The future of customer conversations for travel and hospitality brands
A high-value customer is trying to book a suite at your resort… and you make them click through menus, fill […]
What is a go-to-community strategy and why do you need one?
In a recent blog for Andreesen Horrowitz titled Community ≠ Marketing: Why We Need Go-to-Community, Not Just Go-to-Market, Orbit CEO […]
Are payments and “chat” the same thing?
When you think of what “chat” is, many of the daily chat experiences that immediately come to mind – your […]
Social+ gaming: enter the metaverse (no, not Facebook)
The social era of gaming is here. And while the COVID-19 pandemic definitely accelerated the trend, it’s something we’ve been […]
Up-to-date industry trends and product news
From viewers to doers: Engage your audience with interactivity
There’s no denying video and live streaming have solidified their presence as important media to connect with consumers. And during […]
Why your app needs a community function at scale
Consumers today expect a deeper connection with brands. Plus, as fundamentally social creatures, communities provide social proof and an intangible […]
The journey to advanced analytics
Advanced Analytics is a feature that is targeted to help Sendbird users analyze and get insight into usage behavior of […]
