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    Is it time to ditch SMS for critical customer messages?

    Like most internet users, you have probably received phishing emails and smishing SMS messages from malicious actors pretending to be […]

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    Step by step mobile marketing guide

    As a subset of digital marketing, mobile marketing is quickly becoming important for businesses of all sizes and across all […]

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    How to engage your audience with live streaming

    Technology has made it possible for brands to interact with consumers across geographical and social barriers, but it has also […]

    Emmanuel Delorme Product Marketing Manager
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    How to approach a modern CX strategy in 2023

    When was the last time you were wowed by a customer experience?  For me, I messaged a service rep in-app […]

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    Top gaming chat apps for every type of gamer in 2023 

    Despite the stereotypes around gamers being anti-social, the reality is that gamers belong to many thriving communities. Whether it’s a […]

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    12 mobile app KPI metrics you should be tracking

    With “The Great App Explosion” well underway, competition is fierce out there. It’s tough to grow something today — like, […]

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    How effective are push notifications: In-app messaging vs SMS

    Push notifications have the power to bring users back into your app by alerting them of an article they’d like, […]

    Alek Jeziorek Staff writer
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    7 steps to improve your CSAT

    Maintaining customer satisfaction is crucial for the success of any business. The stats show that retaining customers is much more […]

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    Sendbird x Virgin Mobile UAE in-app customer support tips

    Your customers shouldn’t be treated like support tickets.  And when we compare session-based, live chat support tools with in-app messaging […]

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