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What is an AI chatbot? (Benefits, use cases, & key features)

An AI chatbot is a software program that simulates human conversation with an end user. Here’s a quick look at the benefits, use cases, and key features of AI chatbots for business.

Ian Heinig

Agentic AI Marketer
14 ways AI can improve your customer experience

Curious how AI in customer experience can increase your customer engagement, loyalty, and conversions? This blog shows you 14 effective examples of AI customer experience.

Ian Heinig

Agentic AI Marketer
AI vs. human agents: How to strike the right balance in AI customer service

Is it really AI vs. human in customer service AI? Here’s why AI and humans will cooperate, not compete.

Shweta Joshi

Content Marketing Specialist
6 ways customer service AI is transforming support chat

How customer service AI is revolutionizing the support landscape, and 6 important benefits your business shouldn't miss.

Shweta Joshi

Content Marketing Specialist
Making sense of generative AI for your team, your company, and your future

Sendbird’s perspective of AI is that your businesses should future proof for the inevitable.

Mary Scott Manning

Senior content strategist
Generative AI: What it is and how to use it

It’s not an understatement to say that generative artificial intelligence is a breakthrough technology.

Emmanuel Delorme

Agentic AI Marketer
What you need to know about conversational artificial intelligence

To remain ahead of the curve, you must get to know conversational artificial intelligence (AI), its impact on CX, and the best way to implement AI within your support organization.

Emmanuel Delorme

Agentic AI Marketer