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AI agent

New era of voice AI agents: Faster, smarter, and built with human-like empathy

Meet the new Sendbird voice AI agent, rebuilt to enhance the customer experience on the phone. It is faster, clearer, omnichannel, and scalable.

LeighAnne Manwiller

Product Marketing Manager
The agentic AI implementation guide for customer experience

Learn how to approach AI agents implementation with our introductory agentic AI implementation guide for CX and CS leaders.

Ian Heinig

Agentic AI Marketer
How agentic AI is reshaping retail

Discover how agentic AI is transforming the way people shop and retailers operate, helping to cut costs, increase efficiency, and drive profitability.

Ian Heinig

Agentic AI Marketer
AI in retail: 21 essential use cases, examples, and trends to know in 2025

Learn how AI helps retailers to increase revenue and reduce costs in this complete guide.

Ian Heinig

Agentic AI Marketer
Charting the future of AI agents at eTail Boston

Learn why scalable, trustworthy AI agents are the future of customer experience—and how Sendbird is making them a reality for enterprises.

Charles Studt

Chief Marketing Officer
Agentic commerce: The next evolution of AI in retail

Discover how agentic AI—which acts on behalf of users or businesses—is poised to reshape how people shop and retailers operate.

Ian Heinig

Agentic AI Marketer
Preventing rogue AI: Strategies and best practices

Learn strategies and best practices to avoid AI agents going rogue like at Cursor.

Emmanuel Delorme

Agentic AI Marketer
Introducing Trust OS: The foundation for responsible AI agents

Sendbird Trust OS, a foundational system built to make AI agents accountable, responsible, and ready for enterprise scale.

John S. Kim

CEO & Co-Founder of Sendbird
AI agent observability: Building trust through AI transparency (Part 1)

Learn about the observability capabilities your AI agent platform needs to achieve AI transparency.

Ian Heinig

Agentic AI Marketer
AI control: Agentic AI governance & change management (Part 2)

Control and govern AI agent behavior with structured change management, version control, RBAC, and selective deployment.

Emmanuel Delorme

Agentic AI Marketer
How to build responsible AI through agentic AI compliance & safety (Part 3)

Learn how Sendbird ensures customer & business protection with agentic AI safety and compliance tools.

Ian Heinig

Agentic AI Marketer
How to achieve reliable AI with AI agent evaluation and testing (Part 4)

Learn how AI agent evaluation and testing create reliable AI customer service workflows that will grow your business.

Ian Heinig

Agentic AI Marketer