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AI agent

Introducing sentiment analysis for AI agents

Sendbird’s AI agents now come with real-time sentiment detection and analysis by default, for real-time visibility on how customers feel at scale.

Ian Heinig

Agentic AI Marketer
Why Zendesk-style support is broken—and what AI does better: A support leader's take

A veteran support leader shares why Zendesk’s chatbot fell short—and how an AI agent demo showed real potential to improve CX and operations.

Emmanuel Delorme

Agentic AI Marketer
Introducing AI agent activity trails for AI transparency

Achieve AI transparency with Sendbird’s AI agent activity trails. See what data sources, user context, and tools are influencing your agent’s responses.

Ian Heinig

Agentic AI Marketer
Introducing scorecards for AI agent evaluation

Learn how to evaluate AI agents and turn them into managed, accountable members of your support team by scoring their accuracy, tone, readability, and solution quality.

Ian Heinig

Agentic AI Marketer
What is natural language processing (NLP)?

Everything you need to know about NLP and its evolution that gave rise to AI agents.

Rian Dolphin

Applied Scientist in AI
AI in sales: A guide to the best AI sales tools and best practices for 2025

From prospecting to personalization, AI is enhancing the sales process. Discover the key use cases, tools, benefits, and best practices to succeed using AI for sales in 2025.

Ian Heinig

Agentic AI Marketer
From pilot to production: The AI agent implementation strategy that works

AI agents often fail in production. Learn why—and how Sendbird’s AI agent implementation approach helps businesses make agentic workflows work.

Emmanuel Delorme

Agentic AI Marketer
AI in marketing: The complete guide for 2025 (Use cases, examples, strategy)

Discover how AI is transforming marketing according to the latest industry data. Explore top use cases, tools, strategies & real-world examples to drive growth.

Ian Heinig

Agentic AI Marketer
13 real-world AI in healthcare examples

From personalized medicine to more precise diagnoses, the adoption of AI in healthcare is advancing medical treatment, patient experiences, and operational efficiency.

Ameer Drane

Agentic AI Marketer
What is deep learning?

Explore how deep learning works, Its real-world benefits, how it differs from machine learning, and key use cases and applications.

Ameer Drane

Agentic AI Marketer
Enhancing AI agent testing with multi-turn conversations

Learn how to enhance your AI agent performance with Sendbird’s end-to-end multi-turn conversation testing capabilities.

Emmanuel Delorme

Agentic AI Marketer
What are multi-turn conversations? Why they matter in customer service

Learn about multi-turn conversations and their importance for AI customer service and AI agent testing.

Emmanuel Delorme

Agentic AI Marketer