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AI agent

Scaling AI: The need for enterprise AI agent architecture and infrastructure (Part 5)

Discover why enterprise AI needs the best AI agent architecture and infrastructure to build and scale trustworthy AI customer service.

Ian Heinig

Agentic AI Marketer
Introducing role-based access control (RBAC) for AI agents

Learn how to scale access to AI agents for streamlined AI change management and collaboration at scale.

Ian Heinig

Agentic AI Marketer
Introducing automatic hallucination detection for AI agents

Learn how Sendbird helps you automatically detect hallucinations in AI agent conversations to maintain trust, ensure compliance, and optimize performance.

Ian Heinig

Agentic AI Marketer
Sendbird new AI agent features roundup

Discover the best AI agent features that sendbird launched to improve the safety, control, and performance of AI customer service.

Cheryl Chai

Agentic AI Product Marketer
Introducing AI agent safeguarding for enterprise customer support

Discover how to monitor, automate, and customize AI agent safeguards using the Sendbird platform.

Ian Heinig

Agentic AI Marketer
Introducing the localized AI agent by Sendbird

Discover how Sendbird’s localized AI agents deliver regionally relevant customer service at scale by adapting to users’ language and location.

Ian Heinig

Agentic AI Marketer
Introducing sentiment analysis for AI agents

Sendbird’s AI agents now come with real-time sentiment detection and analysis by default, for real-time visibility on how customers feel at scale.

Ian Heinig

Agentic AI Marketer
Why Zendesk-style support is broken—and what AI does better: A support leader's take

A veteran support leader shares why Zendesk’s chatbot fell short—and how an AI agent demo showed real potential to improve CX and operations.

Emmanuel Delorme

Agentic AI Marketer
Introducing AI agent activity trails for AI transparency

Achieve AI transparency with Sendbird’s AI agent activity trails. See what data sources, user context, and tools are influencing your agent’s responses.

Ian Heinig

Agentic AI Marketer
Introducing scorecards for AI agent evaluation

Learn how to evaluate AI agents and turn them into managed, accountable members of your support team by scoring their accuracy, tone, readability, and solution quality.

Ian Heinig

Agentic AI Marketer
What is natural language processing (NLP)?

Everything you need to know about NLP and its evolution that gave rise to AI agents.

Rian Dolphin

Applied Scientist in AI
AI in sales: A guide to the best AI sales tools and best practices for 2025

From prospecting to personalization, AI is enhancing the sales process. Discover the key use cases, tools, benefits, and best practices to succeed using AI for sales in 2025.

Ian Heinig

Agentic AI Marketer