The 10 best AI chatbots for ecommerce in 2025 (+examples)

What is an AI chatbot for ecommerce?

An ecommerce AI chatbot is a software tool that helps customers with their online shopping experience, from product recommendations to post-purchase support.

Unlike old school bots that follow a script, AI chatbots use natural language processing to engage customers in human-like conversations and handle complex workflows.

Conversational AI has been a game-changer for the customer experience in ecommerce. It enables AI chatbots to provide 24/7 access to high-quality support and tailored product recommendations, while helping teams to streamline the ordering and follow-up process.

So, what exactly are the capabilities of AI chatbots for ecommerce?

Read more: What is an AI chatbot, exactly?

6 ways to use an AI chatbot for ecommerce

While traditional chatbots are limited to answering FAQs and sending emails, AI chatbots enable a business to automate and tailor customer engagement in new ways to drive growth.

Specifically, you can:

1. Make personalized recommendations

Acting as a personal shopping assistant, AI chatbots can suggest products based on user behavior and history to guide product discovery and purchasing.

For example, the chatbot could ask questions about sizing, product variants, or pricing to hone in on exactly what customers want before making tailored suggestions.

By helping shoppers find the perfect product, AI chatbots help to increase conversions, upsells and cross-sells, and even shorten the sales cycle. After all, 80% of shoppers say they’re more likely to purchase from brands that offer a personalized experience.

2. Generate leads

Once integrated with your CRM, AI chatbots are a lead generation engine. After the chatbot initiates a conversation with a website visitor, it can collect customer information such as name and email address. It can also prompt them to sign up for your mailing list, join your loyalty program, or promote a limited-time offer.

In fact, studies show that 55% of companies report an increase in high quality leads with AI chatbots.

AI chatbots can also qualify leads as it engages them, syncing customer data with your CRM to enable a more personalized approach to sales and customer engagement.

3. Prevent cart abandonment

AI chatbots can proactively engage shoppers to stop them from leaving their cart behind, or bring them back once they have. In fact, Sephora saw an 11% increase in conversions with its ecommerce AI chatbot on Facebook Messenger.

Say a visitor is stalled on your checkout page, or is exiting the page. The chatbot can appear to nudge them to complete checkout, or present them with a special offer for a discount code, free shipping, or sharing exchange policies to ease their anxiety and close the sale.

What if the user has already abandoned their cart? Chatbots integrated across your social accounts, website, or mobile app can trigger push notifications, in-app messages, or emails from marketing tools to entice users back.

4. Provide instant customer support

Available 24/7 on your website, mobile app, or social channels—AI chatbots can provide immediate high-quality customer support. This includes managing orders, answering product questions, handling payments, and, if needed, making a seamless bot to agent handoff.

Since 76% of shoppers would rather use self-serve resources before contacting a support rep, this improves the overall speed and quality of customer support while freeing up human agents for more complex tasks.

5. Collect customer feedback

AI chatbots are in a perfect position to gather data about customers and their shopping experience. They can do this through surveys, polls, live chats, or rating forms that collect customers’ opinions during the shopping journey or post-purchase. 

Gathering this data enables a business to discover customer insights, identify areas of improvement, and create a more complete customer profile without manual effort.

6. Improve the customer experience

By automating and personalizing interactions, AI chatbots help shoppers reach their goals faster while making the buying journey feel more personal and effortless. Ready 24/7 with proactive support, they show customers your brand is reliable and attentive to their needs.

Beyond the added accessibility and convenience, AI chatbots help create a shopping experience that’s unique to each customer. This brings a friendly, conversational layer to your digital experience that helps you stand out from competitors while fostering loyalty and lasting relationships.

Now that you’re familiar with how to use AI chatbots for ecommerce, here are the key features to look for so you can ensure peak functionality and highest ROI.

Key features of AI chatbots for ecommerce

CRM integrations

The best AI chatbots for ecommerce will integrate seamlessly with your CRM, Shopify store, database, and third-party tools. This allows the bot to update customer profiles, trigger emails or in-app messages, and personalize interaction using first-party data—all while feeding insights back to your stack to monitor and improve performance.

Omnichannel support

These days, customers shop and seek support across many channels. To maximize your reach, the AI chatbot should be accessible on your website, mobile app, as well as social channels like Facebook Messenger, Instagram, WhatsApp, and other channels your customers frequent.

Omnichannel support also enables cross-channel follow-up, such as triggering an email after a lead inquiry about a product on WhatsApp, or a reminder message after the shopper abandons their cart.

The latest AI technology

Chatbot performance can vary widely depending on the quality of the AI. That’s why the best AI chatbots for ecommerce are powered by large language models like Open AI's ChatGPT, Google's Claude, or Llama by Meta.

Advanced analytics

Advanced analytics allow you to monitor performance, track engagement, but also get deep insights into chatbot interactions to gather valuable insights. For example, a custom AI chatbot for ecommerce will allow you to see:

• How often your chatbot detects a particular customer sentiment, and escalates the customer to a live agent

• How often your chatbot fetches data from your CRM, or stores a certain type of customer data

• Which offers your chatbot provides to customers based on their behavior, such as a coupon after cart abandonment

When you can easily track the details of how customers interact with your ecommerce AI chatbot, you can make granular data-driven decisions to achieve the highest ROI.

Now let’s take a look at the best AI chatbots for ecommerce.

The 10 best AI chatbots for ecommerce

While it's surprisingly easy to launch an AI chatbot for your ecommerce store, choosing the right one for your needs is a key step. To help you evaluate, here’s a shortlist of the best AI chatbots for ecommerce in 2025:

1. Sendbird

Sendbird is an in-app communications platform with ecommerce AI chatbots for any website or mobile app. It’s a powerful tool that lets you build a custom AI chatbot in minutes without coding.

Designed for brands that want human-like conversations wherever their customers are, Sendbird’s bots can be integrated on websites, mobile apps, and popular messaging platforms like WhatsApp and email.

With an easy-to-use chatbot builder, Sendbird makes it simple to create and customize the chatbot’s appearance and personality to match your brand.

It’s also constantly updated with the latest LLM (large language model) engines such as ChatGPT 4.o so you can be sure your chatbot’s responses are of the highest accuracy and relevance.

You can use the chatbot response builder to lock in answers to business-critical questions, ensuring customers get the perfect answer for advancing their journey.

Sendbird also offers scalable APIs, ensuring that growing businesses can easily extend chatbot capabilities and serve any number of customers without worrying about performance.

Key features:

• Audience segmentation for actionable insights and targeting customers based on behavior

• Support for websites, apps, and service channels like WhatsApp

• Real-time analytics for tracking customer behavior and bot performance

• Integrations with Shopify, Zapier, CRMs, and more

• Enterprise-grade security

• Multilingual translation for 80+ languages

Getting started in minutes with Sendbird is made easy with their step-by-step how to build an AI chatbot tutorial, as well as a video explainer.

Pricing: 14-day free trial available. Paid plans start at $99/month.

2. Chatbot

Chatbot is a no-code chatbot builder that helps you adopt conversational AI without complexity. With an intuitive interface and a focus on simplicity, it enables companies of all sizes to automate customer interactions, generate lead engagement, recommend products, manage orders, and more.

Offering a drag-and-drop visual bot builder, Chatbot is a good option for small online shops that want to enhance engagement and support without the need for coding expertise. Pre-designed templates for ecommerce scenarios like lead generation and product recommendations also help you get started quickly.

One of Chatbot’s best features is its integrations. The platform offers easy integrations with Shopify, Mailchimp, Facebook Messenger, and other messaging platforms.

Key features include:

• Pre-built templates for common use cases like lead generation and FAQs

• Analytics for monitoring customer experience

• In-platform testing tool

• Live chat integrations for bot to agent handoffs

The drawback of Chatbot is its AI, which is less robust than others. This can limit the user experience, as the bot may not be able to respond to complex queries.

Pricing: Free trial available. Paid plans start at $52.

3. Ada

Ada is an AI-powered customer service platform with chatbots for ecommerce. Designed for automating service interactions at scale, Ada is one of the best AI chatbots for large ecommerce retailers.

The platform offers integrations with most popular CRMs and ecommerce tools, including Shopify, Salesforce, Zendesk, and more. Ada also offers multichannel engagement, allowing businesses to connect email and other customer messaging apps to expand their reach and improve customer engagement.

With a no-code chatbot builder, non-technical teams can build a highly custom AI chatbot and define conversation flows without the need for coding. Businesses can use Ada to create targeted campaigns, offer-time sensitive promotions, and recover carts in one interface.

Key features:

• No-code chatbot builder for easy customization

• Multilingual support for global ecommerce

• A/B testing to check response quality

• Integrations with Facebook Messenger and Shopify

For all its great features and powerful AI, Ada does come in at a higher price point, which can be prohibitive for small or growing online stores.

Pricing: Free trial available. Custom pricing.

4. Chatfuel

Chatfuel is a versatile and accessible platform that helps you build ecommerce AI chatbots for Facebook Messenger, Instagram, and WhatsApp. This makes it a great option for businesses that want to focus on social media engagement.

For instance, the platform allows you to present social users with ads, lead generation forms, newsletter sign-ups, or live customer support. You can retarget users who click on Facebook or Instagram ads, or target competitors’ audiences with ads within your chatbot to help drive sales.

Chatbot offers a drag-and-drop visual editor, making it easy to design and deploy a custom AI chatbot quickly. With pre-built templates for common use cases like scheduling, lead generation, and FAQ, this platform is a great entry point for businesses that want to move quickly.

Key features:

• Integrations with Instagram, Facebook Messenger, and WhatsApp

• Intuitive dashboard for order tracking and FAQs

• Drag-and-drop chatbot builder

Pricing: Free trial available. Paid plans start at $24/month.

5. Tidio

Tidio combines live chat, email marketing, and ecommerce AI chatbots in a single platform, making it a good option for businesses that need an all-in-one solution. With a user-friendly chatbot builder and affordable pricing, it’s an attractive option for ecommerce stores that want to level up their customer interactions.

With dozens of pre-made templates and simple visual chatbot builder, it’s easy to create new greetings and help users navigate their journey. The company uses Lyro AI instead of ChatGPT and other LLMs to offer human-like conversations, personalized product recommendations, seamless order management, and more.

Key features:

• Templates for creating ecommerce conversation flows

• Analytics for tracking engagement and performance

• Omnichannel support of live chat, Messenger, Instagram, WhatsApp, and email

• Integration with Shopify, WooCommerce, and more

Pricing: Free plan available. Paid plans start at $29/month.

6. Salesloft

Salesloft is a premium AI ecommerce chatbot that helps large businesses to generate leads, automate sales, and streamline customer service.

Specializing in B2B use, Salesloft’s chatbots are designed for capturing and qualifying leads on a company’s website to advance the buyer’s journey with minimal friction. The AI works to identify customer intent based on behaviors, triggering conversations and relevant responses to increase the likelihood of conversions.

One great feature is how the chatbot can pre-qualify users based on defined criteria, then book meetings in real-time sales reps to accelerate the sales cycle in seamless fashion.

Salesloft’s integrations with CRM systems and marketing tools like Braze, Clevertap, and Salesforce make sure that each customer interaction is tracked and stored for tailored follow-ups.

Advanced analytics and reporting are also included with Salesloft, helping businesses to track chatbot performance, dig into visitor interactions, and improve conversational experiences.

Key features:

• Chat integration for seamless bot to agent handoffs

• User-friendly quick reply buttons to guide action

• Automated lead generation and qualification

• Personalized product recommendations

Pricing: Free trial available. Custom pricing.

7. Snatchbot

SnatchBot is a flexible AI chatbot builder that offers a blend of affordability, advanced features, and scalability. With a library of pre-built templates and customization options, this is a good choice for online shops that want to get started quickly without compromising their brand aesthetic.

Key features

• Support for websites, apps, and messaging platforms

• Text and voice-based bot support

• Many essential features included in free plan

For all its good qualities, Snatchbot’s big downside is its user interface (UI). Simply, the bot’s appearance looks dated and less user-friendly compared to other options.

Pricing: Free plan available. Paid plans start at $99/month.

8. Botpress

Botpress is an open-source AI chatbot platform that gives ecommerce businesses full control over their bot’s design and functionality. With scalable APIs, it’s ideal for developers or enterprises seeking maximum customization, multichannel capabilities, and great security in a flexible solution.

One of the best features of BotPress is its many integrations, enabling a business to connect seamlessly with all the popular ecommerce platforms, messaging apps, and email. This allows for multichannel engagement, helping you reach customers at any step in the journey to improve customer experience and conversions.

Key features:

• Multilingual support

• Drag-and-drop visual chatbot builder

• Maximum customization and extensibility

• Extensive educational resources and developer community

While Botpress is a powerful platform for creating a bespoke AI chatbot for ecommerce, it does require technical coding expertise to set up and maintain.

Pricing: Free plan available. Paid plans start at $499.

9. Maisie

Maisie is a conversational AI platform with ecommerce chatbots designed to help businesses automate customer support, lead generation, and drive sales. Maisie is built for ease of use, providing all the tools to create personalized experiences and support with AI chatbots in a single interface.

A standout feature are the interactive quizzes that help to engage customers and uncover data on preferences to guide shopping and empower targeted marketing efforts. Maisie also offers pre-built templates for common scenarios like lead generation, order management, and FAQs.

Key features:

• Native integrations with Shopify and WooCommerce

• Personalized product recommendations

• Real-time customer support and FAQs

• Extensive support resources

Pricing: Free trial available. Plans start at $29/month.

10. ManyChat

ManyChat is another no-code AI chatbot platform that specializes in helping businesses to engage customers on social media and messaging apps, particularly Facebook Messenger and Instagram.

With an easy-to-use visual chatbot builder, ManyChat is great for getting started quickly without any coding expertise. It allows a business to create in-app marketing campaigns, run promotions, manage orders, as well as qualify and generate leads.

Thanks to integrations with Shopify and other ecommerce platforms, the ecommerce AI chatbot enables a business to synchronize its product catalogs, customer data, and order information.

Key features:

• Automation for support and lead generation

• Easy-to-use chatbot builder

• Analytics and reporting

ManyChat is an excellent AI chatbot for social media ecommerce, but offers limited functionality for websites and mobile apps.

Pricing: Free plan available. Paid plans start at $15/month.

Best practices for ecommerce AI chatbots

Enable real-time data syncing

To be effective, AI chatbots must be synced with both your customer data as well as your internal information sources. For example, your chatbot needs to know about product availability in real-time, pricing changes, and marketing promotions to be most helpful.

Integrating your AI chatbot with your website, CRM, and third-party tools like Zapier or Salesforce is what allows it to automate processes and serve as a catch-all 24/7 resource for any customer request.

Train your chatbot

The best AI chatbots for ecommerce are custom-trained before launch. This equips the bot with your unique business information so it can provide the most accurate and helpful answers. For example, a no-code chatbot builder should make it easy to upload and train the bot on product and company information like spec sheets, pricing, shipping and exchange policies, and more.

Customize it

Since your AI chatbot is an extension of your business, you’ll want to customize its appearance and personality to match your brand. A quality custom AI chatbot builder will allow you to fully customize the look, feel, and tone of voice of your bot without coding.

Consider pre-set responses

A major benefit of AI chatbots is that they can engage customers in human-like conversation using their natural language processing capabilities. In fact, most AI chatbots run on large language models (LLMs) like ChatGPT.

However, even though LLMs can create their own conversation flows, you may want to pre-define answers to certain business-critical questions. By prescribing answers to key questions in advance, you ensure customers get the perfect answer while creating a truly unique brand experience.

Monitor performance and optimize

While it’s easy to build and launch an AI chatbot, it’s crucial to monitor and optimize your chatbot to achieve the best ROI.

This starts by checking the bot’s responses for accuracy and relevance to ensure it provides a satisfying interaction for key use cases like support, payment, or recommendations.

After launch, monitoring bot performance and engagement with key KPIs is key to ensuring a successful chatbot project and campaign.

Read more: How to build an AI chatbot (no code)

It’s easy to launch an AI chatbot for ecommerce

Much like the rise to free shipping in years past, AI chatbots are fast-becoming a must-have feature of ecommerce stores that want to stay competitive and keep up with customer expectations.

If you want to add AI chatbots to your ecommerce experience, Sendbird can help.

You can build a custom AI chatbot without coding in minutes today. Just start an AI chatbot free trial today to get started.