Building an autonomous customer experience function with ChatGPT
About the webinar
How did the OpenAI team develop a robust customer support platform using their own groundbreaking product? Join Yaniv Markovski, the driving force behind scaling OpenAI's customer experience (CX) evolution across people, technology, and processes.
In this engaging fireside chat, Yaniv will share invaluable insights from his journey leading up to the launch of Dall•E 2 and ChatGPT. Discover the principles and thinking behind the systems they built and how they navigated the challenge and capitalized on opportunities amidst the surge in adoption and subsequent growth in support case volume post-launch. Gain a profound understanding of the intricacies involved in the integration of generative AI capabilities into the customer experience function.
In this fireside chat, Yaniv shares his CX learnings leading up to the launch of Dall-E and ChatGPT 3, and how his team responded to the explosive growth in adoption (and subsequent support case volume) post-launch. The audience will gain insight into the challenges and opportunities when considering to build generative AI capabilities into the CX function.
