Introducing Vision: Multimodal AI for Sendbird’s AI Chatbots
Businesses worldwide rely on AI chatbots to power exceptional customer experiences, from answering questions in the context of customer service AI to assisting with online shopping in the case of ecommerce. Businesses and consumers alike have embraced conversational AI, especially as it has grown smarter, more intuitive, and capable of handling increasingly complex interactions across industries like real estate, healthcare, banking, and more.
However, conversations are no longer limited to text. In many situations, words alone aren’t enough. Customers often need to visually demonstrate an issue, share a document, or simply prefer the richness of visual communication.
That’s why we’re thrilled to announce an industry-leading feature for Sendbird’s AI Chatbot: Vision. Powered by multimodal RAG technology, bringing a new level of understanding to conversations, our multimodal AI chatbot can now leverage vision language models and process multimodal inputs like images and files. This unlocks a whole new dimension of customer interaction!
Sendbird’s AI Chatbot now sees!
Build & deploy a multimodal AI chatbot in minutes for free
What is multimodal AI?
Multimodal AI is a system that processes and integrates multiple types of data, such as text, images, audio, and video, to understand and generate complex, context-rich outputs. By combining these diverse data sources, multimodal AI can achieve more comprehensive insights and perform tasks requiring cross-referencing different information types, such as image captioning, audio-visual analysis, and natural language understanding.
Businesses can transform visual inspiration into sales with multimodal AI
With Sendbird AI chatbot’s new vision capabilities, customers can now upload photos of their desired products. The chatbot will instantly analyze the image and provide the perfect recommendations from your catalog.
This capability of visual input turns customer inspiration into immediate shopping opportunities. Whether your customers are browsing on your website or within your mobile app, Sendbird Vision empowers them to find exactly what they desire.
Sendbird’s AI Chatbot supports a variety of ecommerce use cases - assisting in sales, recommending products, handling customer service queries, and even managing post-purchase support like order tracking and returns. Our AI Chatbot is designed to drive engagement and sales conversions at every stage of the shopping journey. We also offer out-of-the-box integration with popular platforms such as Shopify and WordPress.
Want to learn more about Sendbird AI Chatbot’s retail capabilities? Watch our video to understand how our AI chatbot powers the retail and ecommerce experience.
Build & deploy a multimodal AI chatbot in minutes for free
Consumers can solve problems visually with multimodal AI
When consumers are trying to troubleshoot a problem, explaining an issue through text can be frustrating and time-consuming. Therefore, instead of relying on lengthy text descriptions, customers can now upload images to illustrate their problem. Sendbird Vision allows the AI chatbot to see the issue, understand the context, and guide the customer towards a solution.
This visual troubleshooting capability eliminates the need for drawn-out conversations and improves customer satisfaction by delivering faster, more accurate support. Whether it’s identifying a faulty part, resolving product issues, or requisitioning technical assistance, Sendbird Vision makes support interactions more engaging and intuitive.
Sendbird’s AI Chatbot is already equipped to handle a wide range of queries, from basic troubleshooting to complex customer service issues. Now, by integrating visual inputs, your chatbot can go beyond text-based interactions to provide even faster resolution. Vision empowers your chatbot to deliver support that feels faster, smarter, and more human. This new multimodal AI capability reduces the burden on your support team by resolving issues in fewer steps, allowing them to focus on improving overall customer satisfaction.
Build & deploy a multimodal AI chatbot in minutes for free
Secure, streamlined, and trust-enhancing interactions with multimodal AI
Security and trust are essential in digital customer communications, and Sendbird Vision adds an extra layer of confidence to customer conversations. By enabling image-based verification, your chatbot can streamline processes that require proof of identity, documentation, or proof of purchase. Customers can simply upload photos to verify their identity or confirm a transaction, reducing friction while ensuring their information remains secure.
This visual verification process enhances the user experience by making it faster and more straightforward. It also builds trust as customers feel reassured by the added security. With Sendbird AI Chatbot’s Vision, you can handle sensitive customer interactions—such as fraud prevention, identity verification, and purchase validation—more effectively, ensuring your business and customers' peace of mind.
We understand that security and compliance are critical when handling sensitive customer information. Sendbird’s platform is designed with the highest level of data protection in mind. Our platform is fully SOC2, ISO 28001, HIPAA/HITECH, and GDPR compliant, ensuring that every customer interaction remains secure, private, and trustworthy. With end-to-end encryption and enterprise-grade security protocols, you can confidently rely on Sendbird’s AI Chatbot to safeguard your data while maintaining regulatory compliance across global markets.
See multimodal AI in action & step into the future of digital communication
Ready to lead your industry by embracing the future of customer communication? Sign up for Sendbird’s AI Chatbot and join our waitlist today. With Vision, your chatbot will do more than just talk - it will see, understand, and respond in ways that make every interaction more engaging, modern, and filled with greater possibilities.
