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GPT-3 vs GPT-4: Which one should you use for your NLP chatbot?

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Advancements in GPT technology

The field of Natural Language Processing (NLP) has witnessed several advancements in recent years, with GPT (Generative Pre-trained Transformer) models leading the way. From the groundbreaking GPT 3 to the much-anticipated GPT 4, the question arises - which one should you choose for your NLP chatbot?

In this article, we will delve into the features, improvements, and user experiences of both GPT 3 and GPT 4 to help you make an informed decision for your NLP chatbot needs.

Let's start by exploring the GPT 3. Released in June 2020, GPT 3 by OpenAI took the AI world by storm. With an impressive 175 billion parameters, it became the largest language model ever created. This massive scale allowed GPT 3 to generate human-like text, making it a game-changer in the field of NLP. GPT-3 achieves scores close to the state-of-the-art and estimated human performance, with 88.3%, 89.7%, and 88.6% accuracy in zero-shot, one-shot, and few-shot settings respectively on the Winograd Schema Challenge.

However, as impressive as GPT 3 is, there are limitations to consider. Its sheer size makes it computationally expensive and resource-intensive. Training and fine-tuning GPT 3 models require substantial computational power and time. Additionally, GPT 3 sometimes produces outputs that may seem plausible but lack factual accuracy, highlighting the need for careful validation and filtering. Looking at the image below, notice that GPT-4 (Right) is able to compute the correct scheduling given 3 people's schedules and asked to find a common available time.

NLP chatbot

Source: OpenAI

Now, let's turn our attention to GPT 4. One area where GPT 4 shines is in fine-tuning. Fine-tuning refers to the process of adapting a pre-trained model to perform specific tasks. GPT 4 offers more fine-tuning options, allowing developers to customize the model for their specific NLP chatbot requirements. As shown on the results above, GPT 3 (left) got the answer wrong (4pm to 4:30pm), whereas GPT 4 is able to correctly identify a meeting time in which all three people are free (12pm to 12:30pm).

Furthermore, GPT 4 enhances factual accuracy. While GPT 3 sometimes generates plausible but incorrect information, GPT 4 is predicted to have improved fact-checking mechanisms, ensuring more reliable outputs.

Source: OpenAI

With these improvements, GPT-4 has shown to excel in professional tests and exams. For instance, it scored in the 90th percentile in the Uniform Bar Exam and 99th percentile in the GRE Verbal section

Exploring the features and capabilities of GPT 3

But what sets GPT 3 apart from other language models is its extensive pre-training on a vast array of data sets. This large-scale pre-training gives it an edge in comprehending different tones, languages, and contexts. It has been trained on a diverse range of sources, including books, articles, and websites, enabling it to grasp the intricacies of language and meaning.

Moreover, GPT 3's versatility extends beyond just chatbot applications. Its exceptional summarization skills make it an invaluable tool for condensing lengthy texts into concise and coherent summaries. Whether you need a quick overview of a research paper or a synopsis of a news article, GPT 3 can deliver accurate and comprehensive summaries in a matter of seconds.

In addition to summarization, GPT 3 also excels in translation tasks. With its deep understanding of multiple languages, it can effortlessly translate text from one language to another while maintaining the original meaning and context.

Text completion is another area where GPT 3 showcases its capabilities. It can intelligently predict and generate the most probable next words in a given sentence, allowing for seamless and fluent writing. Whether you're drafting an email, writing a blog post, or composing a poem, GPT 3 can assist you in finding the right words and enhancing your writing skills.

Evaluating the improvements and enhancements in GPT 4

GPT 4 boasts significant improvements over its predecessor, offering enhanced performance and additional features.

  • Contextualization: By analyzing the surrounding text and taking into account the broader context, GPT 4 can better comprehend the nuances and subtleties of a conversation. This allows an NLP chatbot to respond with greater accuracy and relevance, leading to more satisfying interactions.
  • Reasoning: GPT 4 showcases improved reasoning capabilities, surpassing its previous versions. The model has been trained on vast amounts of data, allowing it to draw upon a wide range of knowledge and information. As a result, an NLP chatbot powered by GPT 4 can provide more accurate and informative responses.
  • Accuracy: Moreover, OpenAI has made significant strides in reducing the instances of generating misleading or nonsensical answers, which were sometimes observed with GPT 3. Through rigorous testing and fine-tuning, GPT 4 has been designed to prioritize coherence and relevance in its responses.
  • Versatility: GPT 4 incorporates a more sophisticated language understanding model, allowing it to grasp complex sentence structures and idiomatic expressions. This enables an NLP chatbot to engage in conversations that mimic human-like fluency, making interactions with them feel more natural and seamless.
  • Training on diverse topics: Furthermore, GPT 4 has been trained on a diverse range of topics, ensuring a broad knowledge base that spans various domains. Whether it's discussing scientific concepts, historical events, or pop culture references, GPT 4 can provide insightful and well-informed responses.

How to choose between GPT 3 and GPT 4 for your NLP chatbot

While both GPT 3 and GPT 4 provide exceptional performance, evaluating their cost-effectiveness is essential for decision-making. GPT 3 is already well-established and offers a solid foundation for your NLP chatbot.

On the other hand, GPT 4, being the newer model, comes with a higher price tag, at 30x cost per thousand tokens. It is crucial to consider both the upfront costs and the potential long-term benefits when selecting the most cost-effective option for your NLP chatbot requirements.

If you require a solid and versatile NLP chatbot, GPT 3 can meet your needs effectively. However, if you require improved context understanding, enhanced reasoning abilities, and have the budget to invest in cutting-edge technology, GPT 4 is worth considering.

Ultimately, the decision between GPT 3 and GPT 4 should align with your unique business needs and the desired user experience you aim to deliver through your NLP chatbot. Below are more factors to consider as you evaluate the two technologies:

  • Natural Language Understanding and Generation: GPT-4 shows superior performance on standard benchmarks like SuperGLUE, achieving scores that indicate a closer approach to human-like understanding and generation of text. For example, in SuperGLUE benchmarks, GPT-4 outperforms GPT-3 by a margin that suggests significant improvements in tasks like question answering, inference, and commonsense reasoning.

  • Code Generation and Comprehension: GPT-4 exhibits marked improvements in code generation and understanding, with better accuracy in creating functional code snippets and interpreting complex programming tasks. Studies might show specific percentages indicating higher success rates in code compilation and execution tasks compared to GPT-3.

  • Language Translation: GPT-4 demonstrates enhanced capabilities in translating between languages, including those with fewer resources available. Metrics here may include lower error rates and higher fluency scores in translation tasks.

  • Few-Shot and Zero-Shot Learning: GPT-4's ability to perform tasks given few or no examples (few-shot and zero-shot learning) shows noticeable improvement. This might be quantified by comparing performance on tasks where the models are given minimal context or instruction, with GPT-4 achieving higher accuracy or more relevant responses.

  • Safety and Bias Reduction: Quantitative measures of safety improvements include reduced incidence of generating harmful or biased content. While specific numbers may vary, OpenAI has reported efforts in making GPT-4 generate safer and more balanced outputs, measured through internal and external benchmarks.

  • Efficiency and Scalability: Although more detailed specifications regarding computational efficiency are typically proprietary, OpenAI has highlighted that GPT-4 has been optimized for better performance per watt of computing power, which indirectly affects its ability to scale and be deployed more widely.

  • Human-Like Text Generation: Comparative analyses may include metrics on the model's ability to generate text indistinguishable from that written by humans, with GPT-4 showing improvements in mimicking human-like prose across diverse topics and styles.

How to Integrate ChatGPT into your NLP Chatbot

Integrating ChatGPT or a similar large language model into an NLP chatbot involves several steps, from planning to deployment. Here's a step-by-step guide:

Step 1: Define Objectives and Scope

  • Identify Use Cases: Determine how ChatGPT will enhance your chatbot, such as handling FAQs, providing customer support, or engaging in more complex conversations.
  • Set Goals: Define what success looks like for integrating ChatGPT into your chatbot, including expected improvements in user satisfaction, engagement, or resolution times.

Step 2: Choose the Right Platform and Tools

  • Select a Chatbot Platform: Choose a platform that supports integration with external AI models like ChatGPT. This could be a custom-built solution or a third-party service.
  • API Access: Ensure you have access to ChatGPT's API or the API of the chosen language model. Review the documentation for usage limits, costs, and technical requirements.

Step 3: Design the Conversation Flow

  • Map Out Interactions: Design how conversations will flow between the user and the chatbot, including how and when ChatGPT's responses will be used.
  • Fallback Mechanisms: Plan for scenarios where ChatGPT might not provide a satisfactory answer, such as escalating to a human agent.

Step 4: Integrate ChatGPT

  • API Integration: Connect your chatbot to ChatGPT's API, ensuring secure and efficient communication between your chatbot platform and the language model.
  • Customization: Customize ChatGPT's responses based on your specific use cases, audience, and brand voice. This might involve fine-tuning the model if the platform allows.

Step 5: Implement Context Handling

  • Session Management: Ensure your chatbot maintains context across a conversation, allowing ChatGPT to provide coherent and relevant responses based on the conversation history.
  • Data Preprocessing: Set up mechanisms to preprocess input data (from the user to the chatbot) and postprocess output data (from ChatGPT to the user) to ensure responses are appropriate and aligned with your objectives.

Step 6: Test and Iterate

  • Internal Testing: Conduct thorough testing with a variety of use cases to ensure the chatbot responds as expected. Pay special attention to ChatGPT's integration points.
  • Beta Testing: Optionally, roll out the chatbot to a limited audience to gather real-world feedback and identify areas for improvement.

Step 7: Monitor and Optimize

  • Performance Monitoring: After deployment, continuously monitor the chatbot's performance, focusing on user satisfaction, accuracy of responses, and any technical issues.
  • Iterative Improvement: Use insights from monitoring and user feedback to make iterative improvements to the chatbot, including refining conversation flows and adjusting how ChatGPT is integrated.

Step 8: Ensure Compliance and Ethical Use

  • Data Privacy: Ensure your use of ChatGPT and user data complies with relevant data protection regulations (like GDPR).
  • Content Filtering: Implement content filtering mechanisms to prevent the generation of inappropriate or harmful responses.

Integrating ChatGPT into an NLP chatbot can significantly enhance its capabilities, but it requires careful planning, testing, and ongoing optimization to ensure the best possible user experience.


By 2027, the worldwide chatbot market is projected to reach a value of $455 million, with a compound annual growth rate (CAGR) of 23.3%. Implementing AI chatbots is beneficial across various sectors. For instance, e-commerce entities can leverage chatbot analytics to discern product trends and consumer preferences, thereby informing inventory and marketing decisions. Financial service providers can analyze chatbot dialogues to identify and address frequent customer issues, enhancing product and service offerings. This adoption leads to significant cost reductions; healthcare organizations employing AI chatbots are anticipated to see average savings of $0.50-$0.70 per interaction, while AI-enhanced customer service has been shown to decrease service costs by 20%, according to research by Juniper Research and McKinsey & Company, respectively. Beyond cost savings, AI chatbots offer numerous other benefits, underscoring their value in modern business strategies.

This article works as a guide to choosing the right model for your AI chatbot. GPT-3 distinguishes itself from other language models through its extensive pre-training on a wide variety of datasets, which enhances its ability to understand different tones, languages, and contexts. Its training includes a diverse range of sources like books, articles, and websites, allowing it to capture the nuances of language. Beyond chatbot applications, GPT-3 excels in summarization, translation, and text completion, offering accurate summaries, seamless translations, and fluid writing assistance across multiple languages.

GPT-4, building on GPT-3’s foundation, introduces significant advancements, including improved contextualization, reasoning, and accuracy, alongside reduced instances of misleading answers. Its enhanced performance is attributed to comprehensive training and fine-tuning, enabling it to understand complex sentences and engage in more natural, human-like conversations. GPT-4’s versatility extends across various topics, providing insightful responses on a wide range of subjects, from science to pop culture, due to its broad knowledge base.

Interested in building your AI chatbot?

On February 27th, Sendbird launched a no-code AI chatbot, powered by OpenAI's advanced GPT technology, is ready to deploy on your website in minutes. This sleek, multilingual AI chatbot solution is designed for businesses seeking to enhance customer service, boost lead generation, and increase sales, all while streamlining operations. This custom GPT solution goes beyond answering queries; it creates connections and builds the foundation of business relationships, making every customer feel valued and understood.

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