Chatbot for Zapier: Automation with Sendbird AI Chatbot's new Zapier integration
Ever since we unveiled our new free AI Chatbot, all of us at Sendbird have been thinking about ways to harness the power of workflow automation with AI. Because our aim is to give you the tools you need to do your best work, we’re excited to introduce a new Zapier chatbot integration to our AI chatbot!
The new Zapier chatbot integration allows users to connect Sendbird’s AI Chatbot to existing workflows and achieve state-of-the-art workflow automation. Whether that’s drafting email responses, gathering intake requests, or monitoring your chatbot conversations, you can significantly enhance your team’s productivity by connecting Sendbird AI Chatbot to Gmail, Zendesk, Slack, and so much more.
For example, with a Zapier chatbot, if a customer contacts you via Gmail, the chatbot will analyze the email and crawl your knowledge base. It will then craft a relevant response for you to review, and the AI chatbot for Zapier will then respond to the user via Gmail.
Let’s take a look at Zapier integrations in more detail.
What is a Zapier integration?
A Zapier chatbot integration is a piece of software that connects applications and automates workflows by enabling various applications to communicate and perform actions based on specific triggers. With Zapier, users can integrate Sendbird’s AI Chatbot with the apps already used in workflows - without the need for coding or technical expertise.
What does the Zapier chatbot integration mean for your business?
With the Zapier chatbot integration, you can unleash the power of workflow automation, enhanced with AI, to scale your business like never before.
1. Unleash your AI chatbot to its full potential: As your business grows, so does the complexity of workflows. Zapier unlocks a world of automation possibilities, allowing you to connect Sendbird’s AI chatbot with 7,000 apps to automate your work. No code is necessary! In just a few minutes, you can easily connect your AI chatbot with the most popular apps like Gmail, Slack, Mailchimp, Google Docs, and countless others to automate your workflow.
2. Elevate user engagement: Engage users wherever they prefer to connect. Whether they’re browsing your website, sending an inquiry through email, or reaching out on social media, your AI chatbot is ready to respond and provide support. This helps you deliver a truly omnichannel communication experience.
3. Skyrocket productivity: By offloading repetitive tasks and processes to the AI chatbot, you’ll free up valuable time for your team to focus on complex problem-solving and other activities that require a human touch.
What does the Zapier chatbot integration mean for your customers?
With Zapier chatbot integration, customers reap many benefits that allow easier, faster, more fulfilling interactions with your business.
1. Instant answers, anytime, anywhere: Your customers will no longer have to wait for assistance. Your AI chatbot, supercharged with connectivity to your apps, will be available 24/7, providing immediate responses and support across customers’ preferred channels—email, WhatsApp, and social. This will help boost customer engagement and satisfaction.
2. Personalized interactions that make a difference: Your chatbot for Zapier can tap into a unique, personalized knowledge base, which implies that the chatbot can understand each customer’s unique context and history. This allows the AI chatbot to tailor responses that are relevant and genuinely personalized, making each customer feel heard and valued.
How the Zapier integration works
With Sendbird’s Zapier chatbot integration, you can easily connect your AI chatbot with the most popular apps and tools, without waiting for a developer to solve your team’s problems. Let’s examine how the Zapier integration for workflow automation works.
1. Start with a trigger: A trigger is an event that starts your Zap and kicks off the workflow. An example of a trigger can be a new email in your inbox or a mention of your brand on social media.
2. Set up actions: Actions are the steps your automation takes or the work it does after the trigger in Step 1. For example:
Use Sendbird's own Zapier (action send_context_to_ai_chatbot) to generate a reply.
- Decide what happens to the generated response. You can:
Reply to the email.
Reply to your social media.
Create a CRM ticket or lead.
That’s it! Watch the work happen automatically. Now your chatbot can automatically respond to inquiries, resolve issues, and take action - all while you focus on more strategic work.
Let’s examine how to use the Zapier chatbot integration for customer support. If a customer emails your support team, your Zapier chatbot will automatically create a Zendesk ticket and draft a personalized response for you to review. Here’s a video of how this works.
The possibilities are endless! Here are some other use cases from our Zapier users.
1. E-commerce:
Order tracking: If a customer asks about the status of their order via Sendbird’s Shopify Chatbot and requests cancellation, the chatbot can trigger a Zap to check the Shopify order status and reply to the customer right away.
2. Marketing:
Event management: Collect leads through the AI chatbot widget and automatically add them to a Google Calendar Event.
Email Marketing: Capture leads from the AI chatbot widget and add the leads to your Mailchimp marketing email list.
3. Customer support:
Email response: If a customer raises an issue via email, the chatbot can identify the trigger and respond via email. Follow our detailed tutorial to learn how to send emails with the Sendbird AI Chatbot.
Ticketing: If a customer reports an issue via their preferred channel, the chatbot creates a new ticket in Zendesk (or any ticketing system you use) and responds back to the customer.
Implement a chatbot for Zapier today
Now you know how to expand your chatbot’s capabilities with no-code automation, and how to manage complex workflows with ease. Visit our AI chatbot docs for step-by-step guidance and power up your automation today! You can always learn about our AI Chatbot in general or the Sendbird's Zapier chatbot integration in particular. Please contact us if you have more questions!
