Skip to main content

Introducing Sendbird’s SmartAssistant v2: Generative AI chatbot with hybrid chatbot capabilities

Blog cover Introducing Sendbirds Smart Assistant v2 hybrid chatbot
Sep 14, 2023
Emmanuel Delorme
Product Marketing Manager
Supercharge your customer journey with custom AI chatbots!

Sendbird is taking the lead in the ever-evolving landscape of generative AI chatbots with the release of its SmartAssistant v2. This groundbreaking generative AI chatbot is poised to revolutionize how e-commerce, healthcare, travel & hospitality, and fintech businesses connect with their customers. Building upon the success of its predecessor, SmartAssistant v2 unveils a hybrid feature set that combines the advanced OpenAI's Large Language Model, GPT-4, with a suite of control features, promising a more refined, safer, and streamlined user experience.

Elevating the user experience with hybrid chatbots

SmartAssistant v2 isn’t just an upgrade; it's standing at the cutting edge of AI chatbot capabilities. Before diving into the details, let’s first understand - what is a hybrid chatbot?

What is a hybrid chatbot?

A hybrid chatbot is a type of chatbot that uses both AI technology, such as natural language processing (NLP) and machine learning, as well as predefined rules or scripted answers. Using a hybrid chatbot for user interactions allows businesses to handle a wide range of user queries and tasks, from straightforward and rule-based interactions to more complex and context-aware conversations.

By harnessing the advanced capabilities of GPT-4 and offering precise control over responses, businesses can elevate their customer engagement to new heights. Whether in e-commerce, healthcare, on-demand services, or fintech, SmartAssistant v2 empowers businesses to deliver precise, on-brand, and delightful user experiences.

The future of conversational AI chatbots is here, called SmartAssistant v2. Are you ready to embrace it?

Enhanced generative AI chatbot powered by GPT-4

OpenAI logo

SmartAssistant v2 represents a significant leap forward in AI-driven chatbots. With the integration of GPT-4, OpenAI's latest marvel, the new LLM boasts an impressive tenfold advancement over GPT-3.5. This enhancement enables SmartAssistant v2 to grasp context with unprecedented precision, distinguishing subtle nuances in user input. Most importantly, it significantly reduces the occurrence of "hallucinations". Hallucinations in the context of an LLM refer to instances where the model generates contextually incorrect or misleading responses, often due to a lack of understanding or context.

New control features for an improved hybrid AI chatbot user experience

What sets SmartAssistant v2 apart is its fusion of generative AI capabilities with more standard bot features that offer businesses unmatched control over the user experience. SmartAssistant V2 includes:

  • Welcome Messages: From the dashboard, businesses can pre-define their welcome messages, setting the desired tone for interactions and extending a personalized greeting to users.

  • Suggested Replies: To streamline user conversations, the chatbot offers context-based suggestions to eliminate the need for users to type out their queries fully.

  • Scripted answers: For frequently asked questions, SmartAssistant v2 allows businesses to answer with pre-scripted, optimized responses, ensuring consistency and accuracy in addressing key inquiries.

Mobile generative AI chatbot interface with a Welcome Message and Quick Replies
Figure 1. Mobile generative AI chatbot interface with a Welcome Message and Quick Replies

Real-time data access with third-party APIs

SmartAssistant v2's most thrilling feature is its newfound capability to interact with third-party APIs seamlessly. This functionality unlocks a world of opportunities for businesses. Whether integrating with CRM platforms, e-commerce databases, or a customer data platform (CDP), SmartAssistant v2 can retrieve structured data in real time and provide users with the most up-to-date information. Let’s take a look at a few examples.

Third-party API function call setting in the dashboard
Figure 2. Third-party API function call setting in the dashboard for real-time data access

The impact of a hybrid chatbot across industries

SmartAssistant v2 is not limited to one sector—it offers transformative potential across various industries:

  • Healthcare: Healthcare providers can employ SmartAssistant v2 to schedule appointments, offer vetted responses, and even facilitate virtual doctor visits, ensuring patients receive prompt and accurate care.

  • On-demand services: For on-demand services like food delivery, SmartAssistant v2 can fetch real-time information, such as order details, driver locations, and delivery time, from a connected database while providing common answers about cancellation policies. This helps to reduce support calls and customer frustration.

  • Fintech: Within fintech, SmartAssistant v2 can handle tasks related to account management, balance inquiries, and investment advice. Its hybrid design ensures regulatorily compliant responses while delivering a user-friendly experience.

  • Travel & Hospitality: The new SmartAssistant can fetch real-time flight data, offer pricing details, seamlessly handle bookings, and answer frequently asked questions, ensuring a hassle-free experience.

  • E-commerce: In retail, real-time data retrieval revolutionizes the shopping experience. AI chatbots can assist users in finding the perfect products, provide real-time stock information, as well as ensure seamless order tracking and support.

How to get started with Sendbird's SmartAssistant

Are you ready to harness the power of GPT-4, control features, and data retrieval (Function calls powered by OpenAI) to revolutionize customer interactions? Getting started is as easy as one, two, three:

1. Explore the demo: To see the SmartAssistant in action, check out our demo. You can build your own knowledge bot by prompting it with your content.

2. Sign up for a free trial.

3. Integrate our JS widget on your website and check out iOS tutorials for e-commerce and healthcare.

Sendbird low-code generative AI chatbot JS widget
Figure 3. Sendbird low-code generative AI chatbot JS widget

You should be all set to create and launch your chatbots from the Sendbird dashboard!

If you have any questions regarding our offering or roadmap, please get in touch with us! Our experts are here to support you in your generative AI chatbot journey. Otherwise, check out the Sendbird Community and AI chatbot docs.

Happy AI chatbot building! 🤖

Ebook Grow background mobile

Take customer relationships to the next level.

Ready for the next level?