Sendbird introduces Llama 2 for enhanced privacy and performance AI chatbots
A spectrum of possibilities in AI chatbot LLMs
We proudly present a significant expansion in our conversational AI offerings by integrating the Llama 2 into our AI Chatbot. Llama 2 is Facebook's open-source Large Language Model (LLM). It complements our current offering of proprietary LLM solutions from OpenAI (GPT) and Google (Palm 2). This strategic move allows businesses across industries, such as fintech and digital health to marketplaces and on-demand, to tailor their conversational AI approach to their unique performance and privacy needs.
Navigating conversational AI options: GPT, PaLM 2, and Llama 2
Sendbird recognizes that every business is unique, as are its requirements for conversational AI. The Llama 2 2 integration, alongside GPT from OpenAI and PaLM 2 from Google, ensures businesses can choose an LLM that aligns perfectly with their AI chatbot use cases, preferences, and industry requirements.
Here’s a description of the various LLMs and why they are helpful:
- OpenAI, with its latest LLM engine GPT-4, is a high-performing option. It offers powerful functionalities such as fine-tuning and functions for data retrieval. Our SmartAssistant chatbot solution is leveraging this fantastic technology for support, e-commerce, marketing, and general assistance.
- PaLM 2 from Google is benchmarking lower than GPT-4 but is available in smaller sizes, allowing the model to run without an internet connection locally on a mobile device.
- Llama 2 is Facebook's open-source LLM with exceptional performance that meets human-level accuracy for a fraction of the cost of private LLMs. The open-source LLM comes by construct with flexibility and transparency benefits.
Mitigating privacy risk with open-source LLMs
The recent scrutiny of third-party LLMs, such as the FTC investigation into OpenAI, has prompted businesses to reevaluate their AI strategies. By introducing an open-source Llama 2 integration, we're offering companies a solution that provides insights into the LLM architecture and training methodologies while eliminating the risk of data leaks by keeping private data on the Sendbird servers.
Enhancing performance with open-source LLMs
With Llama 2, companies can elevate LLM performance through fine-tuning. This involves post-training the LLM to extend its capabilities. For instance, a company may customize the language model for its industry by training it on specific terminologies, compliance standards, or contextual nuances. Sendbird offers assistance throughout this process, helping enterprises optimize performance tailored to their unique industry needs.
Getting started with conversational AI chatbots powered by Llama 2
Starting your journey with chatbots powered by Llama 2 is a seamless experience with Sendbird. As a leader in integrated communication for web and mobile apps, we provide the most featured chat API to host your chatbot. With the Sendbird Chat API, you will create a custom and modern messaging experience like those found in applications such as WhatsApp, Telegram, Line, or Kakao.
Deploy a rich chat interface
Users will benefit from a robust interface that goes beyond the basics when interacting with your chatbot. The list of features below provides examples of vital components to create rich context, elevating the messaging experience to a social level.
Presence indicator
Typing indicator
Sent, delivered, and read messages receipts
Message cards embedding product images
And much more
Streamline your chat integration with the right developer tools
Sendbird caters to diverse chat integration needs offering a range of chat UIKits and SDKs tailored for popular web and mobile platforms, and coding frameworks. UIkits simplify chat integrations, while SDKs enable highly customized and branded chat user interfaces (UI) for hosting your AI chatbot. For websites, our web widget provides the simplest way to create an interface for your AI chatbot.
The only UIKit you need to build in-app chat.
Effortless AI chatbot creation and deployment
Deploying your chatbot with Sendbird is hassle-free with its user-friendly dashboard. With no code, you can:
Set up your chatbot and LLM parameters
Prompt your chatbot and ingest knowledge content
Test your chatbot in a sandbox
Guide the user conversation and minimize user typing with suggested replies
Bypass the LLM for frequently asked questions, the responses of which have been optimized with pre-scripted answers
Here’s a tutorial that walks you through creating and deploying an AI chatbot widget to your website.
Experience the power of Sendbird's AI SmartAssistant
Take it for a spin through a self-serve custom demo and effortlessly build your Proof of Concept (POC) in minutes with our user-friendly tutorials, samples, and comprehensive documentation. Your journey into the realm of AI chatbots begins now!
The first AI chatbot API expanding LLM choices
As businesses embark on the journey into the future of custom, in-app, conversational AI, Sendbird is committed to addressing the diverse needs of its customers. Llama 2 offers customers greater control over privacy and the ability to optimize their AI chatbot's performance. Alternatively, customers can create a chatbot using GPT from Open AI or Palm 2 from Google when seeking high-quality 3rd party options. With Sendbird, when looking for an AI chatbot solution, you get the following:
- Maximum flexibility with different models.
- The best and most customizable interface for your AI chatbot.
- An easy way to deploy your AI chatbots globally and across devices.
Explore these possibilities today, and let's together shape the future of AI-powered customer communication! 🚀
