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Introducing Sendbird’s ChatGPT-powered chatbots for a renewed chatbot experience

Apr 25, 2023
Emmanuel Delorme
Product Marketing Manager
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Key takeaways:

  • Sendbird launches new ChatGPT-powered bots and extends its chatbot API for web and mobile apps.

  • Developers can build AI chatbots with only a few lines using Sendbird's new chatbot API.

  • Non-devs can seamlessly add conversational AI chatbots to their app via the Sendbird dashboard.

  • New humanlike and personalized AI chatbots boost long-term business growth and profitability.

Here's an overview of how ChatGPT-powered chatbots can be incredibly useful to increase user engagement and ultimately drive customer loyalty.

Conversational AI & ChatGPT-powered chatbots

Chatbots have become a popular tool for businesses to improve customer engagement, streamline operations, and increase customer satisfaction and loyalty. However, many conversational AI chatbot experiences fall short of customer expectations and do not fully realize their value proposition's promise. With ChatGPT-powered chatbots by Sendbird, businesses can take their chatbot capabilities to the next level with generative AI, providing customers with a more effective, personalized, and user-friendly experience. In this blog, we'll explore the benefits of ChatGPT-powered chatbots and how they can help businesses elevate simple automated bot interactions to a human-like level that drives higher satisfaction, emotional connections, and therefore, long-term value and business growth.

How can ChatGPT-powered chatbots improve customer engagement?

ChatGPT-powered chatbots provide a more conversational experience for customers. These chatbots use Natural Language Processing (NLP) techniques to make their responses more human-like and engaging. By training them with first-party data from previous customer emails, SMS, chat, calls, Customer Relationship Management software (CRM), and related business content, ChatGPT bots better comprehend the messages’ intent. This enables the conversational AI chatbot to respond better with personalized and relevant answers. These meaningful conversations are immensely more valuable than previous interactions with script-based or decision-tree chatbots, which often get stuck and repeat themselves because they lack the understanding of where the customers are in their journey and what their situation is. These new dialogues, possible with generative AI-powered chatbots, elevate communication quality and develop a stronger sense of care for customers. They also create deeper connections between brands and users, increasing customer loyalty.

Script-based or decision-tree mobile chatbot struggles to understand a customer's needs and repeats the same question.

Script-based or decision-tree mobile chatbot struggles to understand a customer's needs and repeats the same question.

What are the benefits of using ChatGPT-powered chatbots for operational efficiency?

ChatGPT provides quick and accurate responses to a wide range of questions, removing the need for human resources or at least delaying their involvement. By ingesting and training on a corpus of proprietary business data, ChatGPT can provide high-quality support to users. It is therefore more likely to help them resolve issues independently. If not, ChatGPT can streamline the transition to a human agent by summarising the customer case, thereby increasing productivity and efficiency. Sendbird's Salesforce Connector includes a ChatgGPT-powered summarize function that saves agents' time and improves tickets' time-to-resolution.

The exciting part of the ChatGPT integration into a cloud-operated chat for web and mobile apps is that businesses can quickly deploy the new functionality on any device and any region of the world in just a few clicks or chatbot API calls. This plays a tremendous role in making the revolutionized AI chatbot experience almost instantly available 24/7 to all users on the Sendbird platform. With Sendbird hosting over 300 million monthly active users, ChatGPT conversations have the potential to scale to new heights across verticals such as healthcare, social and communities, on-demand services, fintech, travel & hospitality, marketplaces, education, and many more in minutes.

How can ChatGPT-powered chatbots improve customer satisfaction and loyalty?

ChatGPT-powered chatbots can significantly improve customer satisfaction and loyalty by providing a more personalized and conversational experience. By understanding customer intent and providing relevant and helpful answers, these AI chatbots can create a positive impression and build customer trust, increasing loyalty and repeat business. ChatGPT-powered chatbots can also help businesses efficiently gather valuable customer feedback and insights, enabling them to improve products and services while better meeting the needs of their customers. For example:

  • Healthcare: ChatGPT-powered chatbots can provide patients with company information on symptoms and treatments, schedule appointments, and provide medication reminders. This can help improve patient satisfaction and adherence to treatment plans.

  • Social and community apps: ChatGPT-powered chatbots can help social community managers moderate discussions, offer support to users, and provide personalized recommendations. This can improve user engagement and loyalty.

  • On-demand services: ChatGPT-powered chatbots can help customers schedule services, track orders, and resolve issues quickly and efficiently. This can reduce canceled or delayed orders, thereby improving customer satisfaction and driving further orders.

  • Travel & Hospitality: ChatGPT-powered chatbots can help customers book flights and hotel rooms, recommend local attractions and restaurants, and provide 24/7 customer support. This enhances the travel experience and therefore improves customer satisfaction and loyalty.

  • Marketplaces: ChatGPT-powered chatbots can help buyers find products and services, track orders, and receive relevant recommendations. GPT AI chatbots can advise sellers based on customer purchase history, thereby improving conversion and deal velocity, and solidifying buyers' trust.

  • Education: ChatGPT-powered chatbots can help students with homework assignments, provide personalized study plans, and answer common questions, improving student involvement and diligence.

Fintech: ChatGPT-powered chatbots can provide assistance to summarize spending, flag unusual purchases, or itemize spending and provide suggestions help users to manage their money better.

How does Sendbird enable businesses to customize their AI chatbot experience?

Enabling ChatGPT-powered chatbots for developers is quick and easy, requiring only a few lines of code using the Sendbird chatbot API. The code below shows how simple it is to:

  • Connect the OpenAI API with Sendbird

  • Create chatbots and configure the ChatGPT parameters and prompts

  • Add any chatbot to any channel in the web or mobile app

Abstracted Sendbird integration API helps create a ChatGPT-powered bot in a chat app in less than 20 lines of code.

Sendbird's ChatGPT chatbot creation and enablement are also possible for chat administrators with no coding skills. The administrator can integrate the OpenAI API key and then set up and test bots directly in the Sendbird dashboard.

ChatGPT-powered AI chatbot configuration and testing UI in the Sendbird dashboard.

ChatGPT-powered AI chatbot configuration and testing UI in the Sendbird dashboard.

How to build your own AI chatbot

With the introduction of ChatGPT-powered chatbots by Sendbird, businesses can now revolutionize their chatbot experience with state-of-the-art technology. Generative Pre-trained Transformer (GPT) AI takes chatbot interactions to a new level with human-like and personalized interactions. The experience improves user engagement and satisfaction, which drive applications' top-line revenue growth. In addition, cloud-based automation boosts operational efficiency with 24/7, scalable, and global availability.

With Sendbird's new ChatGPT integration and chatbot API, you can now build your own ChatGPT chatbot in minutes. Product managers can do so with no code in the dashboard, and developers with just a few lines of code using the Chatbot API of Sendbird's platform. If you need to embed chat in your app, build a quick proof of concept to get used to our simple chat APIs. Many tutorials and samples are available on our developer portal for JavaScript, Android, and iOS. 

To immediately see the ChatGPT-powered chatbot in action, try the web demo. Once ready to turn on the ChatGPT chatter in your app, start a 30-day free trial.  

 Happy chatGPT bot building! 🤖 💬

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